We were not sure what to expect from the mixed reviews. Lets start with the negative,The hotel is situated 5/10 minutes from the main square, uphill coming back! Thats it! The staff were very friendly and efficient. The Hotel was spotless top to bottom. The rooms were more than adequate for our needs. Loads of hot water, tv's etc. We... more

Contacted directly with the hotel, it terms of price/quality it was excellent. It was 5 minute walk from the cascais village center. The staff was very friendly. The only down point was that is was a old hotel but in a good condition. more

The staff were all very courteous and welcoming. On arrival I discovered the a/c was not working (from other reviews, maybe it never does!). However, I was immediately given a fan and as the weather was not too hot it was fine - I prefer the door open to a/c anyway. Breakfast was fine - buffet style, and most things... more

Returned to Cascais exactly 38 years since my last visit, and, despite previous reviews of this hotel, decided to take the plunge and stay up on the hill at the Cidadela. On arrival, check in (at 9pm due to me getting lost!) was efficient, friendly and extremely fast, no problems with my very broken Portugese as English was spoken fluently... more

Although this hotel is a little dated they are still in keeping with cleanliness and good food. At breakfast there was a great choice of cereals, cold meats/cheese, yoghurts, bacon/eggs etc. The pool was very cool! Pool facilities were good. The location was a short walk to the main shops/restaurants and (railway which we found very good value). You must... more

Arrived at the hotel on friday, and I had read a few reviews beforehand, so I had an idea on what to expect. Firstly I would like to say that the hotel REALLY does need to be refurbished and that the rooms are extremely dated (20 years) at least. But saying that, I was impressed on the size of the... more

My wife and i stayed at the Cidadela over the May bank holiday weekend. We were a little apprehensive when we read the reports as our last visit was in 1998, however, we were pleasently surprised. Whilst some things were still very 1980's (the decor, the bathroom fittings, keys for the doors to the rooms and old style telephones) the... more

We thought this one was just fine. Some in our group complained and the hotel could use a bit of sprucing. Our room was comfortable and overlooked the pool. We were not bothered by traffic noise and stayed in April when weather was comfortable with no need for air conditioning. We slept with balcony doors open. We thought the room... more

After all the recent reviews, I was a little aprehensive about staying at this hotel! I stayed for 3 nights with my husband and another 2 couples. The trip was based on attending the Moto GP in nearby Estoril, but having come across 2 years ago for the same event, we stumbled across Cascais and decided if we ever came... more