just returned this afternoon from lisbon, overall the city was busy during rush hour, the hotel was clean and tidy, the staff were at all times polite and helpful. we are typical english people, speak english and try to muddle along with the natives.reception staff helped no end with various day trips,underground and shopping trips.there were no tea and coffee... more

I would not recommend this hotel. Old fashioned and small room. Uncomfortable bed, to hard. No coffee or tea maker in the room. Only one cleaning lady per floor, at 17h00 the room was not cleaned yet. The front desk receptionist was ill-mannered. more

I stayed here on business in October 2007 for 3 nights. Hotel public areas (reception, hallways, restaurant etc) were all nicely decorated and clean. Reception staff helpful. Room was quite small, adequate for 1 person, but wouldn't have liked to share! See photo! Clean and comfortable though, and everything you need! Only downside was that rooms were either on the... more

You can do so much better. The front desk had a receptionist that was not only unhelpful, but also rude. It really was a shame. The place was not really that great, but the room was okay if you are not expecting too much. The location was decent, but there was nothing great about the hotel. more

I stayed in this hotel once and will not go there again. Main reason is that I can't stand noisy hotels and this one is REAL noisy. Staff is not very enthusiastic at all and the building is old and not nice at all. Rooms are ok but not to nice and average cleaned at the best. Elevators are slow... more

We stayed at the Fenix for 3 nights and found it very pleasant but it didn't quite meet the 4* rating. the beds were a little hard for our liking and there was no tea tray. This could have made a big difference to our stay as we didn't like the type of coffee served in Lisbon. We now realise... more

Recently stayed at this hotel with my wife and was kind of shocked. We’re usually stayed at 5 stars, but this time was exception. We came to hotel at 10:00 and I asked if we can check-in, was no problem we got our room at 5th floor, drop our luggage and go straight to the street to find a restaurant.... more

I've never had a more difficult, more frustrating, or more upsetting experience than I did with the Hotel Club and the Fenix Hotel in Lisbon. When our flight out of Toronto to Newark was delayed by 5 hours we missed our connection to Lisbon and therefore couldn't make it to our reservation (which we had already paid for). The Hotel... more

The Fenix is very well located. Metro is outside the door.Fenix Group Hotels are being upgraded at present but it has not reached Lisbon.Rooms are small and there is building work going on at the back of the hotel.Noisy in the morning. We encountered a very rude member of staff when we asked for directions and had the map almost... more