We arrived early on Christmas day after a long flight, rebooked because of the weather in Northern Europe, to be told that although the hotel was not full, we could not check in until 2pm. Tried and hungry, this completely ruined our Christmas Day. This hotel is obviously not concerned with guest service! We will definitely not be returning. More

the location is definitely the best characteristic of this hotel: it is located just outside the metro, just one or two stops from the center of the city (which means you can go there by foot if you like). The room we had was clean and large, nicely arranged, had twin beds although we did book a double room, but... More

The volcanic ash problem in late April caused us to change our travel plans and reschedule our visit to a week early, and the message hadn't got through, so we were kept waiting at the desk and then given a free upgrade. But there was a major problem in ourbathroom - a leak developed where the hot water pipe came... More

This is a strange place, honestly. It's not definitely a 4 star hotel, probably a 2 1/2 would be more appropriate. The rooms are dirty and during my stay our room was cleaned twice at 6pm, forcing us to wait in the hall for 15 minutes at that time! Probably the good thing is breakfast - even the location is... More

A gorgeous hotel right downtown Lisbon. Some rooms offer a great view on a huge balcony. The rooms are modern and spacious, the staff is friendly and the hotel offers a good buffet breakfast. It’s conveniently located across from a main subway station (Marquês de Pombal) and the main city avenue (Avenida da Liberdade) which leads to the old part... More

My double room for single occupancy (at an expensive single room supplement) was dirty, poky and cramped, and there was no hot water. There were also no tea/coffee-making facilities. The room wasn't properly maintained, the floor wasn't washed or swept (there being no carpets), the bath, basin and loo weren't cleaned, and the safe didn't work. I couldn't really use... More

Walking distance from town centre, and next to metro station. Very busy hotel, long wait to see reception staff. Breakfast very ordinary (no orange juice). We travelled during the Icelandic volcano cloud, and staff were extremely unhelpful. For example they would not allow my wife to use the hotel phone to call me at the train station where I was... More

Excellent location,very friendly & helpful staff. The room was clean, a good size and very comfortable. Breakfast was very good. I would most definitely come here again More

Hotel situated in the centre of Lisbon. Several busses and a metro line only a few minutes away, providing easy acces to sighseeing venues all over the city. Breakfast includes a wide variety, but doesn't change at all. More