I shouldn't complain, given that my stay at the hotel was paid for, but even at the conference rate of €95 per night for a single room I wasn't particularly impressed. Front-desk service was mostly unfriendly, the food was mediocre, and the rooms were nothing special. Of course it wasn't awful, but I've stayed in much better 5-star hotels. more

Just returned from Madeira. Before we arrived I had emailed the hotel re the adverse comments we had read on trip advisor. The Experience Manager - Sara Correia emailed us in reply and assured us that we would have a perfect holiday. We arrived and were dismayed that there was no bell boys but after we were told at reception... more

At first we were not even sure where we would arrive, the hotel was sold to us from the charter company under the name Ocean Park, on the front by the pool it is called Tivoli Ocean Park and on the net Tivoli Madeira.... Unfortunately they did not have rooms for all as our buss arrived, but after a cool... more

We found the hotel excellent, both for accommodation, cleanliness, food and friendliness of staff. Pool was excellent and never crowded, BUT hotel was only about 30% occupancy when we were there. Handy for shops and restaurants. Courtesy minibus into/from Funchal. Taxi rank close by. Evening entertainment was often cancelled due to low occupancy...3 nights out of seven. Notice board for... more

The staff were outstanding in their welcome. Rooms to be refurbished late this year. Our room faced the sea and was well kept but the bathroom smelled of mould. Could have been the jucuzzi bath, old and chipped, or the choice of lemon musty shower gels, not cleaned from pipes. Excellant breakfasts but other buffets poor and need an exciting... more

We were a party of 7 adults and 6 children. The room we received (Wife and 4 year old daughter) was excellent with a large balcony with Ocean view and sitting room. The bed was very comfortable. The staff in the fitness area/health club were very friendly particularly to the children. The restaurants in the local area are very good... more

Greeted by a sullen receptionist ( there were no porters ) , told where the lift to our room was, no help with bags . In our room was a 'welcoming ' bottle of water with a collar on it telling us to sip this water was€2.70! The towels were frayed. Dirty crockery remained by the poolside for three whole... more

Booked hotel through Expedia but checked on Trip Advisor just to make sure. Didn't arrive until late evening but check-in was very efficient, bags taken to the room. A superb choice for breakfast, available 7.30 to 10.30 am each day. Had a superior room which was very nice, with a sea view and overlooking the pool area. The size of... more

We have just returned from a week at the Tivoli which we throughly enjoyed. The hotel was clean and comfortable with excellent service apart from the guy in the cafe by the pool. He was so unfriendly, never smiled and we felt it was a huge effort for him to serve us. Unfortunately he was the first person we met... more