Friendly and courteous staff make this hotel they go far beyond their remitt to make you feel at home. Front office staff extremely attentive as are the restaurant and bar personel although they were under pressure most times managed a smile. Food in the Grill was good although over two weeks may have been a little repitious the wines were... more

We have stayed at the Carlton twice this year and I have already booked to return next year. The Hotel caters for all age groups and is located within easy walking distance to the city centre. The hotel offers great food and also has a English style pub attached, for people who don't wish to go far from the Hotel... more

This hotel really deserves its five stars, everything about it is excellent. From the two beautiful sea water pools to the very comfortable bedrooms everything was first-class. We had a very enjoyable week with friends staying in this hotel. The location is good, just a short walk from Funchal center, and there are plenty of restaurants and small shops close... more

You want to spend some time in paradise? Pestana Carlton, Madeira is the place to be. It is true - the island is a tropical garden floating in the Atlantic Ocean. The people here seem to have the sunshine in their hearts. Everyone we met was ever so friendly and helpful and this is also true for all the staff... more

Have stayed at this hotel on many occassions and will return each year as long as we are able. Location is brilliant as you can walk,bus or taxi either into Funchal or the Lido very easily. The hotel itself is spacious and the reception area always has beautiful flower arrangements. Our room this time overlooked the Harbour and we woke... more

Bad Bits: Reception staff extremely rude- We went to check in, without even looking at us the girl at the desk waved her hand and said' timeshare round the corner'. We were not timeshare but had paid a lot for a thomson holiday. No request for info was answered by reception until they had asked if we were timeshare! We... more

We stayed in a timeshare apartment on the 9th floor, lovely sea view, very comfortable studio apartment with everything we needed. No hob in kitchen but good microwave with grill, we managed. The hotel is very clean and the staff are lovely. The prices are a bit expensive but it is a five star hotel so just what you would... more

Lovely hotel, very friendly and helpful staff, very child friendly! This is our second visit to this hotel and we are definitely coming back! It is a great hotel in a great location and staff are very obliging to needs! Could maybe do with a children's club?... BBQ night food definitely recommended!! more

My wife and I normally go on long haul holidays but decided to try Madeira for seven nights. We were impressed with the spaciousness of the sea view room and the bathroom with both bath, shower cubicle and heated floor. The pool bar drinks were expensive and the service not as good as the rest of the hotel. The hotel... more