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Pestana Carlton Madeira Premium Ocean Resort

Largo Antonio Nobre, No. 1, Funchal, Madeira 9004-531 Portugal
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Traveller (2928)
Room & Suite (844)
Videos (1)
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About

#41 of 95 hotels in Funchal
Location
Cleanliness
Service
Value
Travellers' Choice
The Pestana Carlton Madeira is a luxurious and charming 5-star hotel in the city of Funchal, on the island Madeira with views of the sea, garden, swimming pool or Funchal bay. It's only 10 minutes on foot from the city centre, with a private car park available for a fee. It features two enormous outdoor saltwater swimming pools, direct access to the Atlantic ocean, and a dive centre where you can experience your first underwater adventure and take boat excursions. For deeper relaxation, you can take advantage of all of the services available at the Spa, including the 25-foot indoor swimming pool and relaxation rooms where you can enjoy a Magic Spa treatment. The hotel features Wi-Fi, four restaurants and two bars.
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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Diving
Game room
Children Activities (Kid / Family Friendly)
Parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Indoor pool
Outdoor pool
Heated pool
Saltwater pool
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Poolside bar
Hiking
Mini golf
Tennis court
Evening entertainment
Fishing
Table tennis
Walking tours
Kids club
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Hair dryer
Safe
Telephone
Wardrobe / wardrobe
Electric kettle
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Bay View
Great View
Languages Spoken
English, French, Spanish, German and 2 more
Hotel links
Special Price:Become a PGC Member to get 10% of discount, among other special benefits!
4,526Reviews248Q+A100Room tips

Reviews
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Nunotav1895 wrote a review Yesterday
Clinton, New Jersey1 contribution
Not at all what the pictures are they put in a completely different hotel, read the fine print all the way on the bottom , the pictures are for a completely different hotel , none of these ammedaiteies are there, no views, no casino, none of it. Beds are rock hard.
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Review collected in partnership with RCI
Date of stay: March 2024
Value
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Location
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jane O wrote a review May 2023
7 contributions11 helpful votes
Hotel's Favourite
From the moment we arrived, we felt well looked after by the staff. We came in on an early flight, so we knew there would be a long wait for our room, but we were delighted to be greeted with a glass of cool juice while we checked in, our luggage and coats were whisked away and we were directed to the poolside cafe with a voucher for a restorative cuppa, which was exactly what we needed. We had booked a sea view and we loved the room on the 16th floor, which had a generously sized bathroom and plenty of storage and seating. The fridge contained some complementary water and soft drinks, and there was an initial tray of tea/coffee, and a kettle, however there is a charge if you ask for refills. We hadn't visited Madeira before so we booked half board to make life easier. Breakfast and dinner were both buffet style. We like an early breakfast and the choice of food on offer was excellent - many different types of bread rolls, little cakes, croissants, toast, fresh fruit and juices, cold meats and cheese, cooked breakfasts, omelettes on request and the makings of a buck's fizz. Dinner was a different theme each night (eg Portuguese, Italian, barbeque) and again, plenty of choice and excellent food. I don't really eat fish or seafood, but if you do I think you would enjoy it even more. Each night there was also a choice of soups, salads and cold desserts. Another thing we liked is that there are a variety of places to sit outside as well as our balcony eg on loungers by the pools or in the shade on a sofa on the terrace. The only downside to our stay was getting a bit lost to start with in the hotel - the unusual architecture means that to get to the pool you need to go down in one lift, cross over and carry on in another one, and being built on a hill means the street and reception are at level 6. And we did have to wait for lifts at busy times. The hotel is in an excellent location, so we could walk to all the places we wanted to visit in Funchal (about 20 minutes to the cathedral for example) and use buses to go further afield.
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
8 Helpful votes
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Response from Maria da Paz Garcia, General Manager at Pestana Carlton Madeira Premium Ocean Resort
Responded 2 Jun 2023
Dear Mr. Relax691135, On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira. Best regards, Maria da Paz Garcia General Manger
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lina wrote a review 15 Mar
Kristiansand, Norway2 contributions
This hotel is a gem just a bit outside the busy city center. The staff here are incredibly friendly and helpful, making you feel right at home. The rooms are spacious and comfy, perfect for a good night’s sleep. Plus, the breakfast is delicious and has something for everyone. They’ve got great facilities too, like a gym and pool, so you can relax and stay active during your stay. And since it’s not right in the center, you get a bit of peace and quiet, but you’re still close enough to easily explore the city. Overall, it’s a fantastic choice for a relaxing and enjoyable stay.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Maria da Paz Garcia, General Manager at Pestana Carlton Madeira Premium Ocean Resort
Responded 3 days ago
Dear Mrs. 98lina1234, We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Carlton Madeira for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, Maria da Paz Garcia General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Susan O wrote a review 15 Mar
1 contribution
Very good hotel with wonderful buffet breakfast. The Pub (for light meals) was good value and the Taverna was superb. Great location, helpful staff and good facilities inc. two indoor pools. All round great value for money. Would recommend.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Maria da Paz Garcia, General Manager at Pestana Carlton Madeira Premium Ocean Resort
Responded 3 days ago
Dear Mrs. SusanoM9582GG, We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Carlton Madeira for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, Maria da Paz Garcia General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Theresa C wrote a review 13 Mar
1 contribution
We we all enjoyed our holiday so much. The staff were very friendly and helpful. We remember the kindness and efficiency of Goncalo Gomez. The rooms were beautiful and so clean . The vast range and quality of the food was excellent. We look forward to our next visit there .
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Maria da Paz Garcia, General Manager at Pestana Carlton Madeira Premium Ocean Resort
Responded 4 days ago
Dear Mrs. Theresa C, We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Carlton Madeira for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, Maria da Paz Garcia General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MSW wrote a review 11 Mar
Aldwick, United Kingdom7 contributions
Very pleasant staff and great location Our room Attendant was superb and kept the room spotless Nice area around the pool and plenty of loungers to choose from Breakfast was not the best and service pretty poor The coffee machines need to be cleaned more frequently Some areas of hotel do need modernising but for this trip it was fine Would say it was 4 star definitely not 5 star
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Maria da Paz Garcia, General Manager at Pestana Carlton Madeira Premium Ocean Resort
Responded 1 week ago
Dear Mrs. Siwnna125, On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your honest feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira. Best regards, Maria da Paz Garcia General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Susan T wrote a review 5 Mar
Pocklington, United Kingdom18 contributions
RCI MEMBERS BEWARE you don't get to stay here. We arrived to be told we were staying a drive away and had to get another taxi to Pestana Miramar and Village. You get to stay at the Village. Not thing like you thought you had booked. READ THE SMALL PRINT RIGHT AT THE END OF YOUR CONFIRMATION. We shall be pulling out of RCI
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Maria da Paz Garcia, General Manager at Pestana Carlton Madeira Premium Ocean Resort
Responded 1 week ago
Dear Mr. E7430XBsusant, We sincerely apologise for any inconvenience caused during your holiday. Thank you for sharing your feedback even though it was not directed at our facilities. We look forward to meeting you on your next holiday so that we can demonstrate our high standards of service and regain your trust during your next visit. Best regards, Maria da Paz Garcia General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Carolina052014 wrote a review Feb 2024
Lisbon, Portugal8 contributions1 helpful vote
Spacious room with an incredible view over the sea and also the swimming pool. Bed was very confortable. All the staff was amazing. We felt at home. A special thank you to Lisbeth and to Miguel Lopes for all your assistance. We look forward to return to Pestana Carlton Madeira.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Maria da Paz Garcia, General Manager at Pestana Carlton Madeira Premium Ocean Resort
Responded 3 weeks ago
Dear Mrs. Carolina052014, On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira. Best regards, Maria da Paz Garcia General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Andy S wrote a review Feb 2024
1 contribution
Family holiday, we had 2 rooms which were located on the same floor. Rooms were excellent in size and felt clean and fresh. Rooms tidied daily. Hotel staff were all very friendly and polite, even when room maid came into room and my little one had just gone to sleep and I shushed and ushered them quickly out. My fault entirely as I didn’t put the sign on the door. We have each other the thumbs up later when leaving the room. I had my birthday whilst there and came back in the afternoon to some fizz for us and some juices for the kids. Made the stay extra special. Facilities in the hotel were excellent, 4 pools, spa, bar, breakfast was good. The location is excellent for Funchal centre and the other direction plenty of restaurants nearby. Kids pool side food was huge so only really needed one between two.
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Date of stay: February 2024Trip type: Travelled with family
Room Tip: Parking available, places to rent cars nearby, plenty of restaurants nearby in both directions,...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Maria da Paz Garcia, General Manager at Pestana Carlton Madeira Premium Ocean Resort
Responded 3 weeks ago
Dear Mr. A9284USandys, We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Carlton Madeira for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, Maria da Paz Garcia General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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woodbank66 wrote a review Feb 2024
Lancashire, United Kingdom111 contributions107 helpful votes
+1
So we are just coming to the end of a wonderful 11 day holiday in this beautiful hotel.Where shall we start, the greeting was friendly after a 8 hour journey our room was ready and what a room we had booked a superior double with seaview, and wow what a view !! We were the 4th floor with a view of the coast and the sea the best view we have ever had in hotel we’ve stayed before. Our luggage was brought to our room another great service, we had a kettle,fridge,a mini kitchen with plates cups knifes forks even salt and pepper.I could say such a lot about this hotel but I will try and condense as much as I can. We had never visited the beautiful Island of Madeira and we were unsure how wrong we were it’s wonderful. The staff are so pleasant and helpful nothing is too much trouble the young chap that runs the dining room is a credit to the company.The level of detail and cleanliness is so wonderful to see although apart from lovely ladies that clean our rooms we never actually saw any cleaners. Now to the food there is a buffet restaurant for breakfast and dinner and you have also a choice of 3 more Al a carte to visit but you need to book, we booked the Italian and it was delicious. Now I’m quite a fussy eater and I struggled a bit with the food in the buffet to find something I liked, I do think it could be improved the area is too small for the volume of people that are using the buffet. The choice of salads is lovely but let’s face it you don’t want salads all the time, but a chicken breast or pork chop or sliced beef with new potatoes fries and plain veg instead of in sauces would be improvement. No complaints about breakfast at all.The hotel has entertainment every night and its each to there own whether you like it or not.we celebrated Valentine’s Day while we were there and hotel did go all out with chocolates in our room and roses and drinks in the restaurant which was a nice touch. The pools and bar area are amazing again so clean,and if you wish to sit outside for breakfast there is even a lady/gentleman with a bird of prey that keeps the pesky pigeons at bays so you can eat in peace now if that is a level of detail that surpasses anything I’ve encountered before.great hotel lovely stay and that view will stay with me for a long time ❤️
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Maria da Paz Garcia, General Manager at Pestana Carlton Madeira Premium Ocean Resort
Responded 4 weeks ago
Dear Mr. Woodbank66, We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Carlton Madeira for your stay. We look forward to welcoming you again soon at our hotel. Kind regards, Maria da Paz Garcia General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£108 - £154 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pestana carlton madeira funchal, carlton hotel madeira
LOCATION
PortugalMadeira IslandsMadeiraFunchal
NUMBER OF ROOMS
290
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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PESTANA CARLTON MADEIRA PREMIUM OCEAN RESORT - Updated 2024 (Funchal, Portugal)

Frequently Asked Questions about Pestana Carlton Madeira Premium Ocean Resort
Which popular attractions are close to Pestana Carlton Madeira Premium Ocean Resort?
Nearby attractions include Madeira Discoverers (0.2 miles), Trap Music Bar (0.07 miles), and Capela Nossa Senhora da Penha de França (0.2 miles).
What are some of the property amenities at Pestana Carlton Madeira Premium Ocean Resort?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Pestana Carlton Madeira Premium Ocean Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pestana Carlton Madeira Premium Ocean Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Pestana Carlton Madeira Premium Ocean Resort?
Yes, paid private parking on-site and paid private parking nearby are available to guests.
What are some restaurants close to Pestana Carlton Madeira Premium Ocean Resort?
Conveniently located restaurants include X Tonel Restaurante, Restaurante Hemingway, and Casal Da Penha.
Are there opportunities to exercise at Pestana Carlton Madeira Premium Ocean Resort?
Yes, guests have access to an indoor pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Pestana Carlton Madeira Premium Ocean Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Pestana Carlton Madeira Premium Ocean Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Pestana Carlton Madeira Premium Ocean Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pestana Carlton Madeira Premium Ocean Resort?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Portuguese.