We have just returned from 1 weeks stay,and can honestly say it was great.Hotel should be 4 star not 5 star due to trivial instances.After you have had comp. tea and coffee you have to pay 6 euros for refill! In a 3 star in spain you get free refills.Get it from supermarket opposite.Small beer 4 euros,in no2 bar opposite... more

Arrived Tues 9th Sept and before even seeing the allocated room decided to upgrade to a suite at a cost of 35euros per night (we do like a lot of room) Suite is very nice, refurbed, and actually 2 normal rooms knocked into one which gave us a huge bed with a bathroom and a standing only balcony overlooking the... more

Spent 11 days at the hotel in August. We were offered a sea view on arrival for extra money but were glad we refused because our room on the 14th floor had fantastic views of the mountains behind Funchal. The room was first class and had clearly been recently renovated. Lovely bathroom, hairdryer, tea and coffee making facilities. We did... more

My family (2 adults & 2 children) stayed at the PCM hotel in August 2008 on a B&B basis. We have been going to Madeira for 10 years now but this was our first stay at this hotel. We found the whole experience wonderful & I cannot fault the hotel in any way. The position of the hotel is superb... more

Stayed here for week at the beginning of September. The hotel occupies an excellent location, about 15 mins walk (mainly uphill) from the centre of Funchal. The hotel also has direct access to the sea via a lift down to the lower of the two outdoor swimming pools (Atlantic Pool), and there is a PADI dive centre on site. The... more

We spent in Pestana Carlton about two weeks in June. Our booked ocean view room turned to be a large and comfortable suite on the 12th floor. We travelled with friends who had cozy mountain view room on the 16th floor and night lights of Funchal were also very attractive. Our 6 year old children loved both pools. When the... more

Stayed here for a week in August. Our room was fantastic, pure luxury, stunning bathroom, fantastic view. I'm sure we had been upgraded but didn't want to ask in case they realised their mistake! The only down side was would have liked some lighter cheaper lunch options from the pool bar. Thought the position of the Carlton was ideal. We... more

Just back from 10 days at the Carlton. Lovely hotel with good service and very friendly staff. Booked sea view which from the 17th floor you could see a lot of! Rooms good - we had adjoining rooms for the kids and they had there own separate bathroom but had to do with put up beds. Pool is lovely with... more

To start with this hotel is not a 5 star hotel in any sense of the word. Having travelled all over the world and stayed in many 4/5 star hotels - this one is a dissappointment. We booked via Tui / Thomson holdiays and the facilities advertised by the company and by the hotel itself are wildly inaccurate. The tennis... more