We had a great time at this hotel. Everything was just right. room food location etc etc. Every thing except the pillows. They were the most uncomfortable I have encountered!! One reviewer said that 20 euros to get pool towels was too much but we were not asked for any money and even if we had been it would only... more

An excellent hotel, beautiful, brilliant location, with efficient staff. Staff were attentive, friendly and always helpful. Their English was good and the Reception staff had time to answer general enquiries. The hotel is above the old Fort in the old town in a very quiet site only minutes away from a wide range of restaurants offering excellent value. The cable-car... more

Travelled with Thomas Cook and the taxi transfer was excellent. Very good welcome from reception staff. We had decided not to pay the extra for a sea view as we had already travelled extensively this year, so we were in the original part of the hotel, very spacious and spotlessly clean. No balcony or terrace as stated in the brochure... more

This is an excellent hotel, particularly in terms of its staff and its location. Staff were attentive, friendly and always helpful. Their English was perfect and the Reception staff were always ready to answer general enquiries and offer advice. The hotel is in the old town on a very quiet and beautiful site about 5 minutes walk away from numerous... more

We returned to this hotel after enjoying a stay 2 years ago and were not disappointed. The hotel is conveniently located and very clean, with pleasant, helpful staff. On arrival we found we had been upgraded from a garden room to a much larger room, but unfortunately this did not have a balcony. We were then offered a junior suite... more

This hotel is set in the stunning area of the old town, in a tranquil area, with the finest restaurants on its door steps, and stunning views of the harbor. It is only when you walk around Funchal that you realize that there is probably not a finer hotel in the area, and how fortunate you are not to have... more

This hotel is set just above the old town in a wonderful location. The views are magnificent. Our sea facing room had extensive views over the harbour. The breakfast was very good indeed with plenty of choice - even "bubbly". Hotel staff were friendly and helpful, reception particularly so. The room was clean and tidy. The remote control (air conditioning,... more

This was a lovely old hotel - public areas very grand. We booked a city /sea view which was lovely - room a good size but the only let down was the bed - two singles made up as one and very - very hard materesses. So hard in fact that in the morning my husband and I found it... more

We stayed for a week, very nice room with a view over the old city and the ocean. Very clean room with a balcony overlooking the terraces, pool and ocean. good facilities (no drinks making, however). Very pleasant and attentive staff, delicious afternoon teas. we were welcomed with a complimentary drink of Madeiran wine and local delicacies. Overall a very... more