This hotel does not offer 5 star service, it is understaffed and out of stock of simple things like a bottle of coke or a half bottle of house wine. The over worked staff try hard, but the overall service to guests is slow, disjointed or even non existant. We waited 45 minutes for a cup of coffee in Henry's... more

This is really a lovely hotel. The infrastructures are really good. I've really enjoyed the pool (the jacuzzi and the turkish bath were ok too, though I think that the turkish bath was way too illuminated for allowing proper relaxing). Since it's a "quinta", there's lots of things to see notice that you'll need walking boots for longer walks). There... more

I love you so much to my stay at the hotel, space for pool and fantastic, the restaurant is beautiful, I loved to see that some fruits are grown on the fifth (biologically) but despite this, it has some drawbacks, such as the decoration of the corridors and the attitudes of the owner of the hotel, and what could be... more

My wife and I were travelling with a UK based specialist tour operator - Inntravel. We spent 2 nights of our holiday based at this hotel. We paid a bit extra for a suite on the 3rd floor. Our first impressions of this hotel were favourable. We had just walked for 4 hours along a levada and climbed a very... more

First of all I will start with a warning: Do not, I repeat, Do Not have the audacity to put this review to the test, you will regret and grow white hair all over your head. There are hundreds (not to say all of them) of other (better) hotels in Madeira Island. Second, an apologize to jdsabino. I apologize because... more

I found this hotel with the purpose to commemorate the 10th anniversary I met my wife. So I tried to find a romantic place where to stay. At first view Jardim da Serra could have all ingredients for this event. It was a bad surprise for us when we started seeing things that for us is inadmissible in a five... more

This is really a warning to others who, like us, assumed they were visiting a 5-star hotel as advertised. The hotel was situated about 5 km from the nearest small village with any amenities such as shops and restaurants, and the journey was all downhill. Therefore, to find an alternative to the appalling food, you needed to either get your... more

April 25 2008 We have just returned from a lovely week in Madeira. This hotel has so much going for it - a great overall atmosphere with a lovely old house complimented by a new hotel block and swimming pool. We were fortunate and stayed in one of the rooms with a balcony and a very good bathroom with bath... more

My girlfriend and I managed to get a good deal at this hotel and were pleasantly surprised. It is as good as the photographs hint, better in fact. Not only are the staff pleasant but the surroundings and facilities are so well laid out that this hotel is my idea of the 'perfect escape'. Uncrowded, clean and beautiful with reasonably... more