we visited the pestana porto santo from 18th august to the 25th august 2008 myself my husband and 10 year old daughter. I like to research anywhere we are going on holiday as much as possible before we travel, so thought I had done this properly before we arrived. We choose this hotel and this destination after visiting madeira in... more

Intital impressions of the hotel were good- well located near the beach, a nice pool and well kept rooms. This facade soon diappeared however. We encountered numerous problems on a daily basis- cold food, incorrect bills, 24hr room service closed in the afternoons, rude and surly staff, incorrect information from reception, at one point one of the room service actually... more

On arrival, we were pleased...... Large clean rooms, fantastic pool, located right on the beach. Unfortunately as far as the Hotel is concerned, the positive points stop here. First thing after a long journey, head to the bar for a refreshing drink. Two drinks came to 24E, pretty steep even for London prices ! This became quiet a theme. Having... more

This hotel is described as five star, but it is will be with three star. So, pay attention to the price pay and the service you get. 1. The welcome The personnel of the reception are dangerous. Take care with Ana, because she will have strange answers for all your needs. To give you the best justification, we stay in... more

My family, who include a 15yr old son, a 13yr old daughter and a 7yr old son, and I stayed here from 11th Aug to 18th Aug. As the hotel is practically brand new, the rooms where very clean and well appointed. We were lucky enough to have 2 one bed apartments next door to each other both with pool... more

There are some really odd reviews from some very picky travellers for this hotel (cant believe some one complained about the lack of boiled eggs and the fact the bacon was not real bacon - ludicrous) The basic fact is only go to Porto Santo and the Pestana Hotel if you are looking for a completely relaxing holiday, where you... more

This hotel is described as five star – it is not five star by UK ‘AA’ standards. The welcome A crowded coach from the airport was quick and efficient. On the way the guide from Dunas travel reminded us that the Pestana is a five star hotel. Because of the large numbers arriving the Hotel had a special reception area... more

The Pestana is a lovely new hotel, set minutes from miles of stunning golden sandy beaches. It has a beautiful swimming pool winding through the grounds, and is only about 25 minutes' walk along the beach to the main town of the island, with lots of different restaurants. Rooms are beautiful and immaculate, and as other people have mentioned on... more

The Pestana is a nice hotel and certainly the best one on the island. Our room was on the ground floor and faced the main entrance drive but it was quiet and pleasantly appointed. The bathroom was very good with a powerful shower but the bath tub is a little small. Our aircon struggled to get anything that resembled cool... more