Our experience at Hera Hotel was not good from the beginning. My husband and I booked a 'special rate/non-refundable' rate, because from the reviews we read and the hotel's website, it appeared to be nice and a good deal...we were sadly mistaken.
I'll begin with the good. First, it's pretty centrally located in the Plaka neighborhood of Athens which is...
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Dear Mme,
Thank you for taking the time to share your feedback with us.
I am disappointed to learn of the details of your experience. Please accept my apologies for the inconvenience that we caused you and your husband.
As checked your case, your reservations were for a Standard double room with a non refundable rate. As, it is clearly...
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