I can't say enough good things about the Galaxy. My wife and I just returned from a 3 week vacation in Greece. This was the best hotel of the entire stay. We arrived early, and were allowed to check in to the room as soon as the room was ready, before the official check-in time. We had a room with... more

Having had my career in the hotel/restaurant industry and travelled extensively we were overwhelmed by our experience at the Galaxy Hotel. A true oasis. The staff was remarkable in their attitude and desire to be of help. Bravo to Mr. Economou and all his staff. more

The front office took care of us when the ferry we booked to Santorini was canceled on us. Upon return my wife was upset and worried, then the manager said, "Don't worry we will fix it." They handled all the leg work of contacting our next hotel, explaining the situation and saving us the one night cancellation charge. They also... more

My husband and I spent 4 days at the Galaxy Hotel. I selected it based on its high reviews on Trip Advisor. We decided to upgrade to an Executive Suite room and was very pleased with the modern decor, size of the room, and the overall condition of the hotel. After our second day, I started to have some concerns... more

Very nice hotel, with great service. The location lends itself to getting out of town with a rental car. It is also a short bus ride to Knossos from here. more

We spent one night here before leaving for Santorini, our luggage was lost, we were late getting in, and when we got to the hotel, they gave us a great room right away, helped locate our luggage, provided everything they could to help us. We would have loved to stay longer here. The people were so fantastic and great with... more

We stayed in this hotel for 5 days and it was very quiet and clean, modern, had very friendly staff and was in a good position - approx 15 mins walk to the town square. Beds were very comfortable and breakfast was nice with a good variety to choose from. Our only grumble was the food and drinks were very... more

This is the fifth different Heraklion hotel we've stayed in and will now go nowhere else. It's an oasis in a busy, noisy city. The steam room and pool area were a real bonus, the food was delicious, everywhere clean and efficient. What REALLY made our stay memorable, though, were the staff - EVERY ONE of whom were friendly, helpful... more

We booked this hotel based on the reviews on TripAdvisor, and we really liked place. Service was great. Becuase we checked in late the first night, we ended with 2 single beds. They remeber that we wanted one large bed, and changed our room the next day. They also recommended restaurants during our stay (not listed in guide books), and... more