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Ahotels Piolets Park & Spa

4.0 of 5
Ctra General | Soldeu El Canillo, Soldeu 100, Andorra
Hotel amenities
Ahotels Piolets Park & Spa
Ranked #11 of 18 hotels in Soldeu
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186 reviews from our community

    Trip type
Traveller rating
    28
    75
    41
    27
    15
Date Rating
Rotherham, United Kingdom
1 review
5 of 5 stars Reviewed 12 April 2013

Have just returned after an amazing week at piolets park &spa.....wish we were still there. This was our first ski trip in ten years....now with kids :-) I can't understand any complaining report about this hotel The hotel was great in all aspects. The staff we're helpful and friendly. I was a little worried about the food after looking at... More

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Relaciones Públ... P, Public Relations Manager at Ahotels Piolets Park & Spa, responded to this review
22 April 2013

Dear Guest, We would like to thank you very much for taking the time to write your wonderful review and indeed for choosing to stay at Ahotels Piolets Park & Spa. It was a pleasure to read through your review. We are utterly delighted to learn that you enjoyed all aspects of the hotel during your stay. Thank you for... More

Romania
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 10 April 2013

I spent there one week with family and friends, for skiing, in a double room, half board. The hotel is not luxurious, but provides all comfort and fulfils well the expectations. The room was decent size, clean and well serviced. Also very quiet, especially considering that it was facing the busy street (very good noise proofing windows). Buffet breakfast and... More

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lincs
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 9 April 2013

was slightly worried after reading other reviews but shouldn't have been. Stayed there March 10 for a week. Room clean and had everything needed, ( a couple of non news english channels on the tv would have been nice but that is being really picky). Lovely spa facilities and had a free hour there each day as part of our... More

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Relaciones Públ... P, Public Relations Manager at Ahotels Piolets Park & Spa, responded to this review
22 April 2013

Dear Guest, From beginning to end it was a pleasure to receive your comments. We are delighted to read that you enjoyed all aspects of the hotel during your stay, and that we managed to live up to, if not surpass, your expectations. Thank you for your very kind praise of our hotel. It is such a pleasure to know... More

Palma de Mallorca, Spain
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 8 April 2013

I have stayed in this hotel for 5 times with my family. It's a fantastic ski hotel. Situated 200 m. away from the telecabin but with a continuous shuttle service and free ski lockers.Staff is friendly. Good value for families with a free kids club with wii games. WIFI in the hotel lobby and bar very appreciate. Spa available for... More

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Relaciones Públ... P, Public Relations Manager at Ahotels Piolets Park & Spa, responded to this review
22 April 2013

Dear Guest, Thank you for choosing to stay at Ahotels Piolets Park & Spa, and for taking the time to write your review. We would like to thank you for your kind comments on our spa, kid’s club, and particularly our staff. It is always a delight to us to know that their efforts are appreciated. In relation to our... More

Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 7 April 2013 via mobile

A tired hotel The staff were all very good and always did the best they could. Really a 3 Star but with good leisure facilities Food was ok (Major gridlock at 7.00pm at restaurant opening time ) Good value Good for families Beds uncomfortable Excellent wi fi Hotel Lobby and bar full of people on their gadgets (so avoid if... More

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Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
2 of 5 stars Reviewed 2 April 2013

This hotel is definitely NOT a four *! The team serving the buffet is really rude, with few exceptions. The services offered by the hotel are not very suitable for a hotel claiming to be 4 stars. the rooms are small and are dirty and neglected.

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Relaciones Públ... P, Guest Relations Manager at Ahotels Piolets Park & Spa, responded to this review
4 April 2013

Dear Cristina A, Lots of customers are rating another hotel of the chain and not this one. This is a mountain resort that is located further down in the same street and perhaps you have stayed at the one situated right on the gondola side, a bit more ancient, but perfect for those that want to enjoy their winter holidays... More

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Bristol, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 April 2013

This was our 2nd stay at the Hotel Piolets Park and Spa as we also stayed last year whilst skiing. Rooms are spacious and either located at the front or back of the hotel. We now have stayed at both and would recommend you request a room at the back as it does get a bit noisy at the front... More

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See 2 more reviews by Roweys for Soldeu
Relaciones Públ... P, Guest Relations Manager at Ahotels Piolets Park & Spa, responded to this review
4 April 2013

Dear Roweys, First of all, thank you very much for your review, we would also like to thank you for visiting (twice!) the Ahotels Piolets Park & Spa and enjoying your skiing time with us. We are going to improve our Wi-Fi to avoid that all the devices (computers, mobiles or tablets) that are not being used in a moment... More

norfolk
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 April 2013

Have to say I was really concerned staying here after reading the mixed reviews. I was actually pleasantly surprised.... The hotel IS clean, rooms/maid service to a good standard. I found the food had more than enough choice for a week and the temperature was fine. I can see if people have breakfast later in the morning they would be... More

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Relaciones Públ... P, Guest Relations Manager at Ahotels Piolets Park & Spa, responded to this review
4 April 2013

Dear customer, We extremely appreciate your words, this review invite us to continue improving with positivity. Your comments about the buffet are valuable contributions to encourage British tourists visit our mountain resort. This winter, after receiving some client reviews, we’ve activated changes in our buffet-style restaurant modifying the offer and being attentive about the food temperature. We are proud to... More

Glasgow, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 25 March 2013

I'm just back from staying in the Piolets, in Soldeu, for a week (17-24/03/3013) and this hotel is definitely NOT a four *! The service throughout the hotel is atrocious to the point of having to interrupt staff members' conversations with their friends to get served at the bar to being told that our group of four had to sit... More

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Relaciones Públ... P, Director de Relaciones Públicas at Ahotels Piolets Park & Spa, responded to this review
26 March 2013

Dear guests First of all we would like to thank you for choosing our hotel for your recent stay and for sharing your opinion. We are really concerned about your comments. We continuously strive to offer our guest a 4* service. Knowing that, in your case, we have not achieved it make us feel unhappy. We will keep working hard... More

Ashby
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 18 March 2013

The hotel was spacious, well appointed and reception staff were welcoming; check in was easy. The room was spacious; plenty of hot water all day for baths after the rigours of the ski slopes. The Gin and Tonics served in the bar were amazing (choice of 7 gins). The meal times however were somewhat chaotic verging on the farcical. When... More

Was this review helpful? Yes 1
Relaciones Públ... P, Director de Relaciones Públicas at Ahotels Piolets Park & Spa, responded to this review
20 March 2013

Dear customers Thank you very much for your feedback and taking your time in let us know your experience during your holidays. We always aim for our guest´s comfort and would never wish to diminish your opinion about food and resturant service in our hotel. We hope you give us an opportunity to serve you better, should you consider visiting... More

 
 
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Additional Information about Ahotels Piolets Park & Spa

Also Known As:
Ahotels Piolets Park And Spa
Ahotels Piolets Park Hotel Soldeu
Ahotels Piolets Park Hotel
Ahotels Piolets Park Soldeu
Address: Ctra General | Soldeu El Canillo, Soldeu 100, Andorra
Region: Andorra > Canillo Parish > Soldeu
Amenities:
Bar/Lounge Fitness Centre Free Breakfast Free High-Speed Internet Children Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotels in Soldeu
#8 Family Hotels in Soldeu
Price Range: £
Hotel Class:4 star (4*)
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Ahotels Piolets Park & Spa
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