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BEST WESTERN PLUS Hotel Goldener Adler

4.0 of 5
Herzog - Friedrich - Strasse 6, Innsbruck A-6020, Austria
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BEST WESTERN PLUS Hotel Goldener Adler
Ranked #1 of 73 hotels in Innsbruck
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379 reviews from our community

Traveller rating
    223
    127
    20
    7
    2
See reviews for
Families
69
 
Couples
171
 
Solo
22
 
Business
49
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Christchurch, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 9 May 2013 via mobile

We arrived in Innsbruck with bookings for another hotel that turned out to be terrible. We went into this hotel to see if there might be a vacancy and found the receptionist the most welcoming and friendly person we had encountered on our entire journey through Austria to date. We explained our situation and she happily took us to look... More

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Brighton, United Kingdom
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 May 2013

Cannot comment on the hotel as we were visiting Innsbruck for the day from Salzburg and used only the restaurant, which was recommended by the Tourish Information. The staff were friendly and welcoming. The menu had a good choice of food, lots of dumplings and schnitzels as you would expect. Had both, not my favourite food as they are quite... More

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London, United Kingdom
Top Contributor
195 reviews 195 reviews
106 hotel reviews
Reviews in 102 cities Reviews in 102 cities
335 helpful votes 335 helpful votes
5 of 5 stars Reviewed 4 May 2013

We had such a good stay here a few years ago we decided to return this time with a group of friends. It was every bit as good as our previous visit. The staff were friendly and helped book taxis and gave excellent advice in advance. We had rooms on the 2nd and 4th floors - spotlessly clean, comfortable and... More

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See 7 more reviews by JohnUK for Innsbruck
melbourne
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 27 April 2013

From my initial call to make our one night reservation to checkout, we were treated extremely well and felt very welcomed. Daniela at the reception desk is excellent with plenty of advice, suggestions and a great big smile. Room was clean and comfortable. Hotel is located perfectly in the old town and close to many attractions. Get the 'Innsbruck card'... More

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Brisbane, Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 18 April 2013

This is hands down one of the best hotels I have stayed in. I emailed the staff before leaving Australia to check whether they might have my room ready early after the long flight. They were very happy to oblige and were very friendly when I arrived. Rooms are beautifully presented and very comfortable. A bit noisy at night with... More

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New Zealand
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 17 April 2013 via mobile

We stayed here for two nights recently. The hotel itself is in a great location and is well equipped. The reception and service staff are excellent, very helpful and friendly. What lets this place down is the restaurant. The two male staff are lacking in service skills. In particular the young male staff member was actually quite rude on a... More

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See 2 more reviews by nettenz for Innsbruck
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 16 April 2013 via mobile

Stayed 2 nites in April and found it to be what we expected.Staff were extremely helpful,in particular Ulie on reception,who was a big help,as were all the ladies we dealt with on reception.Couple of points stopped me giving it 5 stars tho'....wifi reception in our room on top floor 411 was very poor indeed,in fact we only used it when... More

Was this review helpful? Yes 1
Zürich
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 26 March 2013 via mobile

Unfortunately we had to cancel our reservation at this hotel due to serious illness. The booking was not refandable but the hotel still allowed me to get full refund when I explained the situation. This is a service and understanding that is under threat nowadays. Before u think its because its a 5 star hotel or its in Austria, another... More

Was this review helpful? Yes 2
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 13 March 2013

I wondered when I would enjoy a hotel enough to finally leave my first review; the Adler was it! So much character inside (watch out for boar's head in the stairwell!) and an amazing location. Great furnishings and fittings, and of course the staff - I read about them and thought to myself "yeah, yeah, how good can staff really... More

Was this review helpful? Yes 1
Washington DC, District of Columbia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 March 2013 via mobile

One of the best locations in the old town. Unlike an earlier review, we found the room very clean. The sheets were crisp and the pillows were perfect. The front staff was very friendly and helpful. We paid the extra money for a junior suite, room 307, and had a few from the sitting room window of the river and... More

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Hotel Summarization (Beta)

What travellers say

  • Old town(24)
  • Very good(19)
  • Friendly and helpful(7)
  • Golden roof(6)
  • Great Place(3)
  • Few steps(3)
  • Would definitely stay(3)

Additional Information about BEST WESTERN PLUS Hotel Goldener Adler

Address: Herzog - Friedrich - Strasse 6, Innsbruck A-6020, Austria
Phone Number:
Region: Austria > Austrian Alps > Tirol > Innsbruck
Amenities:
Free High-Speed Internet Pets Allowed Restaurant Suites
Hotel Style:
#1 Family Hotels in Innsbruck
#1 Romantic Hotels in Innsbruck
#1 Luxury Hotels in Innsbruck
#1 Business Hotels in Innsbruck
Price Range: ££
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Welcome to BEST WESTERN PLUS Hotel Restaurant Goldener Adler, the hotel in Innsbruck, Tyrol, Austria. In the most central location in the very heart of the Old Town of Innsbruck and surrounded by tradition and history. Consequent rectification and well considered renovations make the Golden Eagle what it is today: the most centrally located First-Class-Hotel with all its comfort. The hotel is directly in the pedestrian zone of Innsbruck’s Old Town. Many sights and monuments like our famous Golden Roof, the Imperial Palace and the Imperial Church are situated within walking distance. The historic Old Town with the Golden Roof and the City Tower, the closeness to the Congress Centre, the University Hospital and all the shopping possibilities makes the Goldener Adler the perfect domicile and residence for tourists, salesmen, visitors of the Congress Centre and many different trade fairs. The family-run hotel in Innsbruck is well known for its charming hospitality and courteous staff. Our Clefs d’Or Concierge Ulli and our reception team are pleased to help you with organising theatre tickets, city tours, Tyrolean Evenings, Innsbruck-Cards and all other information. We all look forward to welcoming you Family Hackl with the Goldener Adler Team ... more   less 
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Also Known As:
Best Western Goldener Adler
Best Western Innsbruck
Innsbruck Best Western

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BEST WESTERN PLUS Hotel Goldener Adler
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