The receptionist at Neue Post made a real difference to our experience. We were staying in Innsbruck to be close to a family member in Innsbruck hospital (which is a 5 min walk away). My girlfriend's mother stayed for a week by herself and the receptionist went out of her way to make sure she had everything she needed. The... More

We found the hotel in the evening traveling with a car. They told us its free parking outside with the blue lines. After circling the streets several times we gave up, as they all were full. This is something the hotels should know before sending us around! Then they recomended to park where the was a stop forbidden sign! I... More

We booked in for one night passing through. The receptionist was lovely, room basic and quite small but clean and comfortable bed. We had our evening meal in the restaurant downstairs.. The waitress was wonderful as was the food. Returned to the same restaurant for breakfast which was included.. Again wonderful service. Hotel is nothing flashy but an overall good... More

We stayed in late April for one night. Have had good experiences with Best Western throughout Europe over the years, so reserved a night in Innsbruck. The staff was nice, family run hotel and very accomodating. But the shower was so hard to control that you either froze or risked getting burned. We travel constantly as does my adult daughter-... More

A passable 3 star property out of its league in the 4 star bracket it is presently placed. Despite good staff service, a decent breakfast and a central location close to the action, we were disapointed by the mediocre sized rooms and especially, as noted repeatedly, by the absence of a vigorous A/C to temper the heat and stimulate our... More

The website claims the rooms have AC, but what they don't tell you is only the 5th floor has AC, and when you check in, you have to pay 10 EUROS per person per night to "upgrade" to the 5th floor. Without it, the rooms are too hot and unbearable in summer. Four star hotel my butt! The breakfast was... More

Trip back from Salzburg and I stopped overnight in Innsbruck. No reservation and I found a single room at Hotel Neue Post, best western chain. Very small room and very warm one, so warm that no way to switch off air conditioner to sleep without its noise. I would to say, anyway, that this Hotel is in the average. Breakfast... More

Our accommodations were fabulous at the Hotel Neue Post. We found the staff and management to be very helpful and they even opened the breakfast buffet early to help us get to Kuhtai for our son's Halfpipe and Slopestyle Youth Olympic events. We would visit again. The hotel location was walking distance to great restaurants and the casino!!

One thing i enjoy about this hotel is the location as well as the cozyness ! of it all , down to earth and no formalities , clean and reminds one of being in Tyrol ( does not have that plastic/empty feeling of other hotels ) , also the people at the front desk are helpful when they can ,