I have just returned from taking a group of 43 children and 5 adults on a school ski trip and I have nothing but brilliant comments to make about the hotel and its staff. The hotel is clearly not attempting to compete with the luxury market in Kitzbuhel and so rooms and facilities are 'basic' however we found that each... more

I have just returned from Kitzbuhel after four weeks in various hotels in the area. The Kaiser has obviously changed. I had read previous reviews but was more than pleasantly surprised with the hotel and staff. Do not lose sight of the fact this is a schools hotel, no frills and it does not pretend to be anything other than... more

We just came back froma week in the Kaiser with our school. It has just been bought over by Mike-he has always worked there but now actually owns it. We were welcomed by Mike and our rep at the door-Barry the barman/handyman was very friendly and all the waitresses were helpful and pleasant at all mealtimes. The hotel is not... more

Simple, strightforward accommodation with helpful staff. Perhaps more hostel like than hotel but imrorvements were, i believe, due last year with newer ownership. My school groups return year after year though they could stay somewhere better appointed outside of town they prefer not to and keep it happy and simple here. more

The Kaiser is a basic hotel for school ski trips and is absolutely fit for purpose. It looks a bit tired, but I understand there's to be some work this summer. For other school teachers, you can be assured of an experienced welcome, and plenty of advice and help if you need it. Food is also pretty basic but more... more

We take our sixth form students to the Kaiser every year - they keep coming back for more and wouldn't let us go anywhere else!! They really enjoy the whole "Kitzbuhel" experience and the Kaiser is central to that. It has a great location and easy access to the town and ski areas. Mike, Barry and the staff are always... more

I can't believe some of the reviews I have read about this hotel. I have been taking school skiing groups abroad for quite a few years now and I went there fearing the worst after reading some of the reviews. The reviews I read were over the top. I got there and was greeted by the owner who could not... more

Stayed here as part of a school party. So teachers fully responsible for choice. Accomodation very very basic to say the least. Carpets very worn out and should have been replaced long ago. Sheets were clean, but pillows and quilts very stained and in some cases very smelly. Extremely glad I had packed my own pillow and blanket! Food was... more

I cannot believe some of the reviews of this hotel and the comments about the staff. We have been taking school parties to this hotel for eleven years. The accommodation is basic but always clean and exactly what yuo would expect for the price. The food is exactly what the kids want to eat. i cannot see a problem with... more