We booked last minute on expedia. The city was pretty much sold out and this was the best hotel available. We were very skeptical of the hotel having read the reviews on this site and others. We were expecting horrible service, but upon our arrival every one was cordial. We are a younger couple and were treated very nicely. The... more

Dear Fellow Travellers, As a frequent guest of the Imperial, I must disagree with a past review as referring to the hotel as unfriendly and not warm. As a purveryor and importer of the finest luxury home furnshings from Austria, the Imperial has become "our home" in Vienna over the last two years. I am always pleasantly surprised each arrival... more

Great location, but completely overpriced rooms, food, and drinks. I would not recommend it for anyone under 60. Vienna is so small and all the better hotels are so close to each other that all the locations are excellent. The "grand" lobby is nice but overlit and no real warmth - and there is no hotel lobby buzz at all.... more

This historical landmark seems locked in a time warp, some good but mostly bad. Smoking is permitted pretty much everywhere so the corridors, restaurants, bar and public rooms can reek of smoke. While the staircases and chandeliers from the mezzanine to the 1st floor are magnificent and worth a look for a slice of history, hotel suffers from some bizarre... more

We stayed for two nights at the Imperial over a weekend. The hotel was very impressive and the public spaces were condign for a castle. The location is great, only a few minutes to walk for shopping, dinning and sightseeing. Our deluxe junior suite had a small entrance, a small dressing room and a big marble bathroom with bathtub and... more

Having once been a regular, I recently returned here after a six year "break". I did not even consider other hotels purely because I had such fond memories of coming "home", walking up the grand staircase to the first floor, and staying in a room whose ceiling height exceeds most ballrooms'. Everything still works. The service is spot on. Some... more

Partner and my first trip to Vienna, couldn't decide between top hotels and threw dice on Imperial. Paid for a deluxe room (above standard prioce) and got upgraded to suite. Utterly amazing: two large rooms with ante room and bathroom, dressing room, soaring ceilings, beautiful room, original art, chrystal chandeliers - old world elegance. Ate breakfast in Cafe Imperial, not... more

Old, Dirty, Rude Staff, Poor English, and Bad Food: We stayed at the hotel in September of 2007. We were upgraded from a Superior to Deluxe room, so I can only imagine the quality of lower categories of rooms. We travel one to two times per month and consistently stay in five star hotels, so I have a large basis... more

We booked our stay at this property using Starwood points. I read previous reviews regarding the service at the Imperial, and take strong exception to comments regarding this hotel's bad/indifferent service. Front desk and concierge service here is old world: cold yet efficient, gracious without being solicitious, and somewhat impersonal. Many American travelers are not used to this type of... more