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Mercure Wien City Hotel Reviews, Vienna

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Mercure Wien City

4.0 of 5
Hollandstrasse 3, Vienna 1020, Austria (Leopoldstadt)
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Mercure Wien City
49 traveller photos
Ranked #94 of 361 hotels in Vienna
4.0 of 5 stars 323 Reviews
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323 reviews from our community

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Traveller rating
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Moscow, Russia
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
“It's three stars at best”
3 of 5 stars Reviewed 10 May 2013

This hotel is really a 3-star, rooms are ok at best, breakfast offers absolutely no variety, no concierge service, free wifi, one elevator which you would have to wait for a few minutes at a time (or get a room on the first floor which is one level above ground floor), close to the center, no good restaurants around. But... More

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Anita K, Front Office Manager at Mercure Wien City, responded to this review
12 May 2013

Dear Sir or Madam, We very much appreciate your comments regarding your stay at the Mercure Wien City. Although we are sad to hear that we could not meet or even exceed your expectations. One of our prime goals is to deliver excellent service and to make you feel at home away from home. It is good to hear that... More

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Good for the price!”
4 of 5 stars Reviewed 10 May 2013

Yes, you have to walk 10 minutes to the city center. However I did not want to pay the cost for a hotel within the ring road. I found this walk not bad and the shops to the city center were worth walking by. When we checked in we were given an upgrade to a premium room which had bathrobes,... More

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Anita K, Front Office Manager at Mercure Wien City, responded to this review
12 May 2013

Dear Sir or Madam, it was a pleasure for us to read your positive comments about the Mercure Wien City here on Tripadvisor. We are happy that you treasure the perfect location as well as our friendly and professional staff. Thank you for mentioning that you appreciated the free upgrade to our newly renovated Privilege rooms. They are indeed our... More

Johannesburg, South Africa
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Centrally located hotel”
3 of 5 stars Reviewed 6 May 2013

This hotel is well positioned very close to the centre of Vienna. The staff is very friendly and always ready to help. The toilet was very functional and clean. The rooms were the right size. The only complaint I have is with the tv channel selection-- the only english channels was 2 news channels, that repeat the same old news... More

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Review collected in partnership with Accorhotels.com

Anita K, Front Office Manager at Mercure Wien City, responded to this review
7 May 2013

Dear guest, it was a pleasure for us to read your nice comments about the Mercure Wien City here on Tripadvisor. We are happy that you treasure the perfect location as well as our friendly and professional staff and you are right: "Smiling is our success" - in the past, now and in the future :-) this is what we... More

Paris, France
Senior Contributor
34 reviews 34 reviews
33 hotel reviews
Reviews in 30 cities Reviews in 30 cities
45 helpful votes 45 helpful votes
“A perfectly good choice for a city break”
4 of 5 stars Reviewed 5 May 2013

After comparing the high prices charged for hotels in this beautiful city, I have no regrets about choosing the Mercure. The hotel website price was reasonable and the breakfasts were full and well-serviced. I found the rooms quite large and certainly comfortable with good internet connection as well as access to a free computer downstairs. When we were unable to... More

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Anita K, Front Office Manager at Mercure Wien City, responded to this review
7 May 2013

Dear Bill, what a big happiness to read your comments about the Mercure Wien City. Thank you for your positive and nice words about our hotel, it's a great pleasure for all the team and really the biggest motivation for the future. We are looking forward to welcome you again in our house and be sure we make everything that... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“bad location”
2 of 5 stars Reviewed 23 April 2013

bad location 15 min walk to city center on the opposite side of the river. small bedroom and old bathroom. the view from our room is ok. the breakfast was not bad. free Wi-Fi. and free tea/coffee in bedrooms.

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Anita K, Front Office Manager at Mercure Wien City, responded to this review
28 April 2013

Dear Sir or Madam, thank you for taking the time to comment on your stay at our hotel Mercure Wien City. We are sad to hear that we were not able to meet your expectations. The entire Mercure team tries to make your stay as comfortable as possible. We also offer newly renovated Privilege rooms if you do not like... More

Ghent, Belgium
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Typical Accor-hotel... decent and good”
4 of 5 stars Reviewed 8 April 2013

Typical Accor-hotel... you know what you will get when you book it. Good service, good room, good bathroom, everything functional, warm and running... decent and good. Quiet location at walking distance from the city centre. No negatives... but also nothing really outstanding. A good-value place for a functional (i.e. only-sleep-in-the-hotel) stay in Vienna.

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Anita K, Front Office Manager at Mercure Wien City, responded to this review
9 April 2013

Dear Sir or Madam, we would like to thank you for taking the time to comment on your stay at our hotel Mercure Wien City. We are dissapointed that we could not prove to you that our hotel has so much more to give than you experienced. I will share your comments with our team and I am sure that... More

Nashville, Tennessee
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“Good location, average hotel”
3 of 5 stars Reviewed 1 April 2013

I always preface my reviews this way: I stay over 100 nights a year in hotels, and I've stayed in over 1,000 hotels. I've stayed in everything from 5 star hotels to boutiques and have a good baseline for what a hotel should be. Pro's: Great location, right in the heart of the city with a lot to do in... More

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Anita K, Front Office Manager at Mercure Wien City, responded to this review
6 April 2013

Dear Sir or Madam, Thank you for taking the time to tell us about your experience at the Mercure Wien City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; your feedback is very important to us.... More

Amsterdam, The Netherlands
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
23 helpful votes 23 helpful votes
“Business Area Hotel”
4 of 5 stars Reviewed 17 March 2013

Located in the "wrong" side of the river Donau but it everything is quiet "right" about this hotel. It is a pity that hotel was not really in the old center as i hoped it would be but on the side of the river. Not such a big problem though as the public transport is just on the other side... More

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See 4 more reviews by Godwin Dumagat Y for Vienna
Anita K, Front Office Manager at Mercure Wien City, responded to this review
6 April 2013

Dear Sir or Madam, thank you for taking the time to comment on your stay at our hotel Mercure Wien City. We are happy to hear that you enjoyed your time in Vienna. It seems as there has been a misunderstanding concerning the indoor parking as it is not for free. One night costs 19 EUR. The regualr prices for... More

Edinburgh
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
“Good clean hotel, avarage value for money”
3 of 5 stars Reviewed 9 March 2013

We stayed here in October the hotel was modern and clean. It was reasonably central but there was still a bit of a walk to some of the main sights. Price wise, I would have liked a little bit more for my money, however in fairness I believe Vienna (Wien) is quite an expensive place anyway so maybe I was... More

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Anita K, Front Office Manager at Mercure Wien City, responded to this review
13 March 2013

Dear Sir or Madam, Thank you for taking the time to tell us about your experience at the Mercure Wien City. I am sorry that we could not fully meet your expectations; please allow me to express my sincerest apologies. Vienna is an expensive place but nevertheless at Mercure, we do our best to provide an excellent service experience for... More

Nyiregyhaza, Hungary
1 review
“Good standard”
4 of 5 stars Reviewed 7 March 2013

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Review collected in partnership with Accorhotels.com

Anita K, Front Office Manager at Mercure Wien City, responded to this review
8 March 2013

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Additional Information about Mercure Wien City

Also Known As:
Mercure Wien City Hotel Vienna
Mercure Wien City Hotel
Mercure Hotel Wien City
Mercure Hotel Vienna
Address: Hollandstrasse 3, Vienna 1020, Austria
Phone Number:
Region: Austria > Vienna > Leopoldstadt
Amenities:
Bar/Lounge Business Centre Pets Allowed Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#54 Business Hotels in Vienna
#68 Luxury Hotels in Vienna
#79 Family Hotels in Vienna
Price Range: £
Hotel Class:4 star (4*)
Reservation Options:
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Mercure Wien City
Hollandstrasse 3
Vienna 1020
Austria
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