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BEST WESTERN PREMIER Kaiserhof Wien

4.0 of 5
Frankenberggasse 10, Vienna A-1040, Austria
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Ranked #10 of 353 hotels in Vienna
4.5 of 5 stars 287 Reviews
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287 reviews from our community

What travellers say about this hotel
  • Very good(12)
  • Breakfast buffet(7)
  • Friendly and helpful(7)
  • Bar area(5)
  • Opera house(5)
  • Long days(3)
  • Steam room(3)
  • Night stay(3)
Traveller rating
    195
    76
    10
    3
    3
Only show reviews for Family (47) | Couples (123) | Business (24)
Date Rating
Trond-Helland
2 reviews
1 helpful vote
5 of 5 stars Reviewed 15 December 2011

Stayed for 2 nights. Nice spacious room in a quiet yet central location. About 10 min walking to city center, and below 5 min to the closest underground. Really good buffet breakfast. More

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AlonBil
Vienna, Austria
1 review
5 of 5 stars Reviewed 13 December 2011

Hi We're staying in the hotel for the 2nd night now and we're very pleased with it. Location is very good, there's a nice market (now it's the Xmas markets season :-)) 3 minutes walk from the hotel and in general, the location is perfect - every is 15 to 30 minutes walk from the hotel. The staff are very... More

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Kaiserhof Wien, Director of Sales at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review
15 December 2011

Dear Mr. Alon , thank you very much for taking the time to fill in our questionnaire! We are delighted to learn that you enjoyed your stay in the Hotel Kaiserhof. Your suggestions are a valuable source for permanent improvements and new ideas. We hope to welcome you again soon in Vienna! With best regards, Best Western Premier KAISERHOF WIEN... More

Mary S
Dublin, Ireland
1 review
5 of 5 stars Reviewed 12 December 2011

Stayed for 3 nights with my niece and would highly recommend this hotel. The location was great - 5 mins to the u-bahn and within walking distance centre, Everything was excellent in the hotel - friendly and helpfull staff, very confortable room with everything you could need and wonderful buffet breakfast. Hotel was very clean and quiet which meant a... More

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Kaiserhof Wien, Director of Sales at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review
13 December 2011

Dear Mrs Mary , thank you very much for taking the time to fill in our questionnaire! We are delighted to learn that you enjoyed your stay in the Hotel Kaiserhof. Your suggestions are a valuable source for permanent improvements and new ideas. We hope to welcome you again soon in Vienna! With best regards, Best Western Premier KAISERHOF WIEN... More

simon0571
Lugano, Switzerland
2 reviews
1 helpful vote
5 of 5 stars Reviewed 11 December 2011

We had a two night stay here in November 2011. The hotel was excellent and it was exceptionally clean and well equiped.The place is 10min walking from the city center ( shopping area). It was a pleasure to come back there after the whole day visiting. Staff were very polite and professional. A place I would recommend. More

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Traveler000000
Montreal
Senior Reviewer
6 reviews
5 helpful votes
5 of 5 stars Reviewed 5 December 2011
1
person found this review helpful

One of the best experience from reservation to check-out. I reserved on-line and made a few requests. How surprised I have been to receive personal email about my requests. Fast and easy check-in, staff ready to go miles to make you welcome, comfortable and feel like a true client. They are knowledgeable,helpful and friendly. Accomodation was clean and comfortable. Very... More

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MrReay
Reading, England
Senior Reviewer
7 reviews
10 helpful votes
4 of 5 stars Reviewed 3 December 2011

We had a two night stay here in March 2011. Arriving early, we were asked to wait a short while before we could check-in. I say a short while is was in fact 5-10 mins during which time were shown to a comfortable seating area and offered tea and biscuits. From the moment we arrived to the moment we left... More

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thevalkyrie12
Zurrieq
Senior Reviewer
10 reviews
5 helpful votes
5 of 5 stars Reviewed 21 November 2011

This hotel was excellent and it was exceptionally clean. The breakfast was also very varied and tasty. The staff was helpful and friendly. They also upgraded the room and gave us a bottle of champagne because it was the other person travelling with me's 50th birthday. Will definitely stay again if I am in Vienna again More

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medsBom
bom
Senior Contributor
25 reviews
4 helpful votes
4 of 5 stars Reviewed 19 November 2011

It was a wonderful hotel.the team was great and welcoming. Rooms were clean but a bit small,but beryl pleasant. Good location. Walking distance from the ring. Breakfast was super and the staff was very friendly More

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Sinbad02
Londoner in SA
Reviewer
4 reviews
1 helpful vote
5 of 5 stars Reviewed 15 November 2011
1
person found this review helpful

The attention to detail at the Kaiserhof is charming - from the personalised welcome message on the large TV screen on entering the room to the Ferrero Rocher on each pillow. Due to a late flight arrival, I arrived famished and tired however the super friendly staff made me feel instantly relaxed and even prepared a meal and delicious orange... More

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Cailin69
Cork, Ireland
Reviewer
3 reviews
2 helpful votes
5 of 5 stars Reviewed 11 November 2011
1
person found this review helpful

We booked the Kaiserhof on a recommendation from another journalist. We thought it a bit pricey, at about 73 pps, per night, but when we got there we felt it was great value. A lovely warm welcome at reception, shown to our small but very cosy room with a welcome bottle of sparkling wine in a cooler bucket. There's a... More

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BEST WESTERN PREMIER Kaiserhof Wien Also Known As

  • Best Western Hotel Vienna
  • Best Western Vienna
  • Vienna Best Western
Address: Frankenberggasse 10, Vienna A-1040, Austria

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BEST WESTERN PREMIER Kaiserhof Wien
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