Looking for friendly, helpful people in an amazing city? Hotel Kugel's staff was terrific, real, warm, welcoming, very helpful. Room was basic, simple, comfortable and clean--no frills. Small lift, Smoke-free environment, Beautiful art and antiques in the hallways--like a gallery. Convenient tram connection to Museums etc right outside the front door, U connection an easy walk, wonderful small bakeries and... more

You are made to feel welcome and the manager and staff were extremely helpful. Location is very good , being a 10 minute walk from the Ring, with trams right at the door ,also bus to the airport . Plenty of eating places within easy walking distance. Room was comfortable and clean and amenities good .We both thought it good... more

We asked for 3 beds (parents and 12 years old) room in December (should be high season in Wien) and were given large 4 beds room for 105 Euro per night. It was clean, breakfast is good and hotel's location is central. We would definitely recommend it. WiFi Internet would not hurt this hotel but there is one across the... more

we stayed for 4 nights and left on New Years Day. This hotel has lovely very clean rooms, but the common area and the lobby are horrible. breakfast is far from decent and they have to have a renovation by the end of this year. the big issue is that they don't take credit cards , which is rare and... more

We searched this hotel in trip advisor and contacted the hotel via email, requested and booked for a double room with a toilet. I arrived at the hotel and realised that this hotel does not not have credit card facilities. And when we were shown to our room, I realised that what we were given was a sort of run... more

We stayed here for 3 nights, mostly over a Vienna weekend. We tried to book one of the less expensive rooms but we ended up in one of the canopy rooms as the others were booked. It was very much like the photos on the website, although the room was nowhere near as large as it seemed it could be... more

Booked this hotel for three nights. On the second day, the lock on our door broke. This prevented the door from closing. As it was a Saturday, the front desk clerk told us it could not be fixed. The hotel was fully booked and therefore we could not move to another room. The clerk told us it would be perfectly... more

We booked one of the expensive four-poster rooms and were disappointed when we walked in to find that it was a poky little room and not at all like I was expecting from the website pictures. The next morning I noticed that the room next door was free and was about twice the size for the same price! I had... more

We stayed one night at the Kugel and if I ever go to Vienna again, this is my first choice to stay! I booked our room directly from the hotel via email which worked out great. I learned about the hotel from a Vienna guide book. We had a family room which was very spacious, with more than enough room... more