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All 41 Bergen hotels

Scandic Neptun

4.0 of 5
Valkendorfsgate 8, Bergen 5012, Norway
Hotel amenities
Scandic Neptun
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Ranked #24 of 41 hotels in Bergen
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153 reviews from our community

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Worcestershire, UK
Top Contributor
94 reviews 94 reviews
22 hotel reviews
Reviews in 31 cities Reviews in 31 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 18 June 2013 NEW

We stayed here for 2 nights before and after a Hurtigruten voyage. On the first occasion we had room 424 which was a on the corner and looked out over a pleasant square and with a side view down to the harbour. On our return we had room 423 (next door) with the same outlook. Both rooms were a good... More

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Oslo, Norway
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 17 June 2013 NEW

Staying a weekend with my girlfriend on a private visit to Bergen, the Neptun really disappointed me. The service proved to be indifferent and poor, in several respects. A number of related issues proved this: Firstly, the room was very small, no place to hang shirts or suits except in the short hallway outside the bathroom (that had no bathtub).... More

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See 2 more reviews by globelite for Bergen

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lawrenceville, NJ
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 15 June 2013 NEW via mobile

Excellent breakfast, but churlish setvice. Very convenient to city center. One of the airport buses stops at the front door. We paid for a superior/deluxe room. It was large and reasonably well furnished but had poor amenities. Thin towels, only wall-mounted body wash, no lotion, shampoo, or conditioner. Complicated temperature controls. No safe in the room or at reception. The... More

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biriv, Manager at Scandic Neptun, responded to this review
17 June 2013

Thank you for your review! We apologize for not yet having a safe available for our guests. Due to the major reconstruction of the hotel we had to remove our old safe and we are still waiting for the new one to arrive. Unfortunately there is a delay and we cant expect to get it until the beginning of July.... More

Oslo
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 12 June 2013

I was in Bergen on business and booked a Junior Suite for the duration. Hotel staff where great. They smiled and were generally inviting and engaging. Check in went quickly with any drama. The room was rather disappointing compared to what you would expect from a Junior Suite. The lay out was a little off. It was very clear that... More

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biriv, Manager at Scandic Neptun, responded to this review
14 June 2013

Thank you for your review! We are so glad our staff made you feel welcome and that you are happy with the way the took care of you during your stay. We belive that all our guests should enjoy the same Scandic standards for accessibility. Therefore we have implemented smart design available for people who have a disability, for instance... More

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 10 June 2013

I was in Bergen on business and the room had been booked for me by my hosts, so given the description by Scandic's website I would be in a Junior Suite. The presentation of the hotel lobby was quite upmarket and attractive however thats where it all stopped. The presentation of the room was disappointing to say the least and... More

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biriv, Manager at Scandic Neptun, responded to this review
11 June 2013

Thank you for your review! I am sorry that you thought the room was overpriced and the standard not good enough. As far as I can tell from the pictures in the review it looks like you´ve stayed in a junior suite. I know the interior is a bit outdated but we a working on it. We do get few... More

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 10 June 2013

A rather soulless city centre hotel. This isn't necessarily a bad thing if if is efficient and slick. It wasn't. We were staying for two nights at the end of a lovely fjord trip. A mini bar that was empty was odd. They were baffled by the idea of room service. On the second evening, our key card would not... More

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biriv, Manager at Scandic Neptun, responded to this review
11 June 2013

Thank you for your review! We are so sorry you felt annoyed leaving our hotel. We work hard every day trying to provide our guests with the service they expect. We apologize that we this were not able to do so. Best regards, Scandic Neptun Birte iversen Marketing Manager More

1 review
1 of 5 stars Reviewed 5 June 2013 via mobile

The hotel look really nice in the lobby and restaurant area, but the rooms are a disaster. My room was big with a livingroom area with chairs and tv. The beds were in a separate part. The whole room has a worn carpet which creates extreme amounts of dust. No minibar, no roomservice available. But still the worst was the... More

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biriv, Manager at Scandic Neptun, responded to this review
6 June 2013

Thank you for your review! I’m sorry to hear that you were not happy wih your hotelroom. This is really not how it’s supposed to be and if you should encounter something like this again, let us know right away. We’ll take care of it at once or give you another room. I’ll pass this on to our cleaning staff.... More

NE England
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 3 June 2013

We had stayed at the Neptun a good few years ago and remembered it as a comfortable and upmarket hotel - no longer the case, sadly. The reception area is impressive and the staff are very welcoming, but in other respects it falls a bit short. We arrived on warm day but found it was impossible to turn off the... More

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biriv, Manager at Scandic Neptun, responded to this review
5 June 2013

Thank you for your review! We are sad to hear that you did not enjoy your recently stay at Scandic Neptun. During 2012 we did a major upgrade of the hotel, but we still have a few room remaining before we are completely done. I will forward your comments to our technical department so that they can look into the... More

Kiev, Ukraine
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 2 June 2013

After reading reviews and tips with opposite opinions on rooms quality I asked for a renovated room on one the higher floors during the booking on Scandic site. On my arrival the receptionist was clearly aware of my request that already was very nice, and gave me the room on recently added 8th floor on the hotel's adjoined building -... More

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biriv, Manager at Scandic Neptun, responded to this review
7 June 2013

Thank you for your detailed review! We are glad to hear that you liked your room and enjoyed our breakfast and the location. Nice to hear that you actually extended your stay because you liked the hotel som much!! Hope to see you back again in Bergen and Scandic Neptun! Best regards, Birte Iversen Marketing Manager More

Bergen, Norway
Top Contributor
61 reviews 61 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 28 May 2013

We were very unlucky with our room at the Neptun. It was on the 5th floor, very old, worn down, with a catchy door. The bathroom was just awful! It smelt like an open sewer and the shower curtain was far too long so it was laying in the bottom of the tub. In addition, the door wouldn't close unless... More

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See 36 more reviews by QAEva for Bergen
biriv, Manager at Scandic Neptun, responded to this review
30 May 2013

Thank you for your review! We’re really sorry about your experience and we’ll pass this on to our housekeeper and maintainance departement. We are glad to hear though, that you enjoyd your breakfast! Best regards, Scandic Neptun Birte Iversen Manager More

 
 
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Additional Information about Scandic Neptun

Also Known As:
Neptun Hotel Bergen
Address: Valkendorfsgate 8, Bergen 5012, Norway
Region: Norway > Western Norway > Hordaland > Bergen
Amenities:
Bar/Lounge Free Breakfast Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Luxury Hotels in Bergen
Price Range: ££
Hotel Class:4 star (4*)
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