Staying a weekend with my girlfriend on a private visit to Bergen, the Neptun really disappointed me. The service proved to be indifferent and poor, in several respects. A number of related issues proved this: Firstly, the room was very small, no place to hang shirts or suits except in the short hallway outside the bathroom (that had no bathtub).... More

Excellent breakfast, but churlish setvice. Very convenient to city center. One of the airport buses stops at the front door. We paid for a superior/deluxe room. It was large and reasonably well furnished but had poor amenities. Thin towels, only wall-mounted body wash, no lotion, shampoo, or conditioner. Complicated temperature controls. No safe in the room or at reception. The... More

I was in Bergen on business and booked a Junior Suite for the duration. Hotel staff where great. They smiled and were generally inviting and engaging. Check in went quickly with any drama. The room was rather disappointing compared to what you would expect from a Junior Suite. The lay out was a little off. It was very clear that... More

I was in Bergen on business and the room had been booked for me by my hosts, so given the description by Scandic's website I would be in a Junior Suite. The presentation of the hotel lobby was quite upmarket and attractive however thats where it all stopped. The presentation of the room was disappointing to say the least and... More

A rather soulless city centre hotel. This isn't necessarily a bad thing if if is efficient and slick. It wasn't. We were staying for two nights at the end of a lovely fjord trip. A mini bar that was empty was odd. They were baffled by the idea of room service. On the second evening, our key card would not... More

The hotel look really nice in the lobby and restaurant area, but the rooms are a disaster. My room was big with a livingroom area with chairs and tv. The beds were in a separate part. The whole room has a worn carpet which creates extreme amounts of dust. No minibar, no roomservice available. But still the worst was the... More

We had stayed at the Neptun a good few years ago and remembered it as a comfortable and upmarket hotel - no longer the case, sadly. The reception area is impressive and the staff are very welcoming, but in other respects it falls a bit short. We arrived on warm day but found it was impossible to turn off the... More

After reading reviews and tips with opposite opinions on rooms quality I asked for a renovated room on one the higher floors during the booking on Scandic site. On my arrival the receptionist was clearly aware of my request that already was very nice, and gave me the room on recently added 8th floor on the hotel's adjoined building -... More

We were very unlucky with our room at the Neptun. It was on the 5th floor, very old, worn down, with a catchy door. The bathroom was just awful! It smelt like an open sewer and the shower curtain was far too long so it was laying in the bottom of the tub. In addition, the door wouldn't close unless... More