The owner/director of hotel is an absolute .......... How it survives baffles me. Hotel doesn't know a thing about customer service. It is a largish seafront hotel thats seen better days. Gives Eastbourne a bad name. Food ruined by burger bar type chefs. Looked in kitchen and was appalled. (staff with jeans and teeshirt no headcaps, food handling poor). Food... more

I stayed there in late January.After making our way through the awful receptionand lift we found our room which was absolutely freezing. we turned the heating up full and left for dinner. On return some hours later the room was no warmer. I was not impressed. After a very cold night I thought I would warm myself up with a... more

When we pulled up outside, i knew it was a mistake. The paintwork on the outside was faded and peeling, and the windows where filthy. On entering through the broken revolving door to reception, a feeling of dread overcame me. We checked in and were shown the lift. Faded and creaking as we assended to the third floor.The lift creaked... more