I was part of the same large group as Westhoughton-chap. This hotel has a good location, and superficially good public rooms; - however it is very poorly managed, and not being maintained properly. - the lack of hot water on Saturday afternoon being a particular problem. Every room seemed to have something minor wrong with it. In addition, some of... more

We were part of a large party of over 60 for a conference, and the hotel was ideally located for the centre next door. Arrived around 7pm, no-one answered the bell, had to drag the barman from the bar to reception. Were charged in full on arrival. Despite our large group, there was no-one at the bar when we returned... more

Breakfast was a joke! Service Terrible! Selling Multipack crisps!!! Very expensive, dont be taten in by the name!! more

We booked the hotel as a last minute 2 night break in Llandudno after trying other hotels which were fully booked - this should have given us a warning! As we arrived we were greeted by a friendly but scruffy owner who seemed unsure of the check in procedures & passed us over to a very friendly, but inexperienced member... more

I can't be too specific because we went to this hotel with an organisation that I may work for in the future - but be very, very warned. The food is dreadful, the service is dreadful, you do have to pay in advance, the majority of rooms are awful and the staff are horribly ingratiating in an attempt to deflect... more

Please stay somewhere else. Arrived and was given a room that was dirty, filthy infact and asked for another which wasn't much better. The room smelt BAD, the window didnt shut, no curtains, sockets and wires exposed, the filthiest carpet ever. There was a lift you'd risk your life going in and that was to start. My colleagues room was... more

We stayed there one night during Easter weekend which was a mistake anyway because it was the first bank holliday in England, unbeknowest to us Texans. As soon as we entered, I got that creepy feeling. One of the few employees was kind, but that as just about the only plus to the hotel besides the location. Our family of... more

We stayed in this hotel for one night over the bank holiday as it was either this or the Ambassador hotel. We definitely chose the right hotel out of the two as the Ambassador looked really grotty - like yellowed windows and wallpaper :-( There is plenty of parking outside the Regency Royal for free although it is about a... more

We recently booked a break of 2 days staying at this Hotel with my elderley mother in law. Although the staff were very pleasant there were only 2 of them so service was slow. Immediately as we arrived we were asked to pay for our stay which should have rung alarm bells.The downstairs was quite nice but our rooms were... more