When I arrived at the hotel the very friendly receptionist greeted me and directed me to my room. Unfortunately there was a key jammed in the lock on my door and just inside there was a dirty towel on the floor. I went back down to reception where I received an apology and the offer of either the Four Poster... More

Had read some bad reviews on this site. Ignore them. we went on a Groupon offer and it was fantastic value for money. The staff couldn't do enough to help. More

My friend and I stayed for a one night pampering break. We arrived in the afternoon and spent an hour in the leisure centre, swimming in the small pool and enjoying the sauna and jaccuzi. Dinnner in the restaurant was excellent. The hotel was clean and warm with a lovely log fire in the hall. The staff were unfailingly friendly... More

Booked a 2 night stay at Blackwell Grange 27/28 jan with groupon. The staff in all departments were efficient and pleasant showing excellent customer service skills, the room was spacious and clean, my only glib was the fact that it was directly over all the rubbish bins and staff entrance, which is a shame as i am sure the hotel... More

Stayed 2 nites on a groupon offer it was very good bed and breakfast for 2 with dinner on the first nite with a bottle of wine as we didn't want the wine that was on offer we asked if we could add some money towards a better one and was told that was ok.the meal was ok the service... More

Having booked to stay at Blackwell Grange I read some not very good reviews, but all I have is praise the staff were friendly and efficient , our room was lovely and we had a fabulous weekend.All in all excellent value for money. More

My partner & I stayed at this hotel in the October half term of last year. We decided to treat ourselves to a slightly more expensive hotel as we were travelling so far to get there. Unfortunately we would have been better off staying in a Travelodge for a few extra nights at half the price! When we arrived we... More

Very good value for money-rooms good and has a little gym and pool More

Stayed here mid December with family two rooms), in the original part of the building, very good (apart from the lighting in the main bar - could be more subdued). Returned in January, lone female traveller, but it was like staying in a different hotel. (same rate as the first visit incidentally). The Christmas decorations ought to be down by... More