This hotel had a bad reputation, so I was told by several locals under its previous name, but we had an exellent two nights on a package which included evening meals. The food was exellent mix of updated classics and the best of ingreedients: yummy, tasty , fresh, and should be used by the locals not just the hotel's guests.... more

Hotel has been renovated, but unfortunately my room wasn't. Staff are very friendly and helpful. Excellent location next to the station, just a few minutes walk to the shopping centre. Parking is limited, be there early, if not you have to park and pay in the station car park. Wifi is free, quick at times but does tend to loose... more

Recently stayed on a very busy weekend, was put in a room by the lift noisy all night. The room itself was not up to standard, just not clean no other rooms available. Others had better rooms. The unfurbished rooms should not be let out in that state. The bar area and restaurant are all OK, the downstairs loos are... more

Located immediately next to the Citadel train station and directly across from the Citadel, this hotel is excellently situated. Despite being in the center of it all, the rooms are surprisingly quiet. Furnishings are updated. The hotel is clean, service was friendly, and a free car park is located behind the hotel. A delicious Mexican restaurant (not affiliated with the... more

Stayed here one night. Bed comfy, room good size. Noise from everyone elses toilet flush heard down pipe in our bedroom. Food was below par for a hotel of this alleged caliber. Had to remind staff that we had ordered drinks. Wine came without cooler and I had to request this. waited 45 mins for starter to arrive!.Main course was... more

Unfortunately the refurb into a boutique hotel has not reached room 206 which did not come anywhere near the brochure promise of a "boutique hotel". The pampas bath had several large & ugly dings in the enamel, grouting was filthy, toilet seat had come adrift; The bedroom decor was rather sad 1980s vintage, the lampshdes were showing holes due to... more

I live locally but stayed at the hotel as part of a large wedding party. Check in was great, the receptionist was really friendly. The room was gorgeous, we only paid £79 for a standard but were given a complimentary upgrade to one of the refurbished rooms, the room was like the ground floor, modern and boutique. Due to massive... more

What a hotel ! After an awful night in the best western in Carlisle this hotel really hit the spot . I called reception with short notice asking if they could accomodate my partner and I they only had the bridal suit available which I took due to the shambles of a hotel i was staying in . Brilliant value... more

Booked well in advance at £65 B&B. Car park very handy and short walk from hotel. Check in OK and room clean & tidy although my colleague commented on how dusty his room was. Bar service hit and miss with 'happy hour'deals not honoured and with only 3 at the bar I was queue jumped by ignorant customer!. We were... more