Booked this trip with National Holidays then out of curiosity went and had a look at the reviews I was absolutely horrified and was dreading this holiday, so our group was pleasantly surprised at the experience we had. Rooms were on the 5th floor and were a bit small for two people but they were lovely and clean bedding immaculately... more

Heard bad things about food and service before we went but we were pleasantly surprised. This has obviously been a fab hotel in its hey day and you can still see this. Service and food OK. Rooms average although we had a Premier seaview. Entertainment was good - comedian. Would recommend. Paid £270 for 6 adults & 4 kids B... more

Went to Scarborough for a 'lads trip' and found this hotel to be exactly what we wanted. Rooms were clean and comfortable. Staff were friendly and up for a laugh and bar was cheap and decent pint, food etc. Only problem was that checkin was supposed to be 12 but we couldn't check in until 1 but checkin was very... more

We stayed for 1 night 14 Nov. After reading the previous reviews we went with an open mind - and we were very pleasantly surprised to say the least. Check in was speedy and the staff very pleasant. We had a room on the 3rd floor with an inland view, no problem. The room was clean, warm and the bathroom... more

we went in trepidation to the grand hotel for a two nite stay , and what a nice surprize we got great staff very friendly very good tasty food in pleasant clean surroundings....on arrival i asked to upgrade our room and was told the hotel was fully booked but our room had just bin refurbished and was very nice, It... more

Just returned from a two night stay. We both have mixed feeling about the place. We had a large double room with a lovely seaview. The food was good.. The staff in the premier restaurant looked after us well. Theres something just not quite right and we think personally a change of colour on the reception walls would help. It... more

Staying with my wife and another two couples. Friends did all the arranging and it was not until after all was confirmed I read the comments on trip advisor. It was with some trepidation that we arrived expecting the worst. Considering the price for two nights bed ,breakfast and evening meal it was an absolute bargain. We were all on... more

I had already booked this hotel and paid upfront to seal a remarkable price, then i read trip advisor, from then on i dreaded the visit. We booked a Turret Room, it was amazing, its own private staircase, with two bedrooms and bathroom, (like a mini suite) all newly refurbished, the jacuzzi bath was excellent my children loved it, it... more

Do not understand the very negative reviews I have read, they must have been staying at a different hotel! Beautiful iconic old hotel with loads of history,fantastic views and lovely staff. Yes it does need refurbishment and thoroughly deserves it, it mentions the ongoing work when you book. We had a very friendly welcome, shown to our room which was... more