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All 17 Newbury hotels

Mercure Newbury Elcot Park Hotel

4.0 of 5
Elcot, Newbury RG20 8NJ, England
Hotel amenities
Mercure Newbury Elcot Park Hotel
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57%
Ranked #9 of 17 hotels in Newbury
Most recent review
5 of 5 stars Reviewed 19 June 2013
Zanneta Tewkesbury, United Kingdom
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140 reviews from our community

Traveller rating
    38
    43
    32
    16
    11
See reviews for
Families
29
 
Couples
55
 
Solo
2
 
Business
30
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Tewkesbury, United Kingdom
1 review
5 of 5 stars Reviewed 19 June 2013 NEW

I have stayed several times over the past year at this hotel and each experience has been overwhelmingly positive. We held several catered business events and each one went without a hitch. The staff are helpful, professional, polite and friendly. All our needs were catered for without fuss and to a high standard. Staff were flexible, even the last minute... More

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London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 11 June 2013

June, 2013. This was our second weekend at this hotel within the last year. We had a wonderful stay last year and came back not really expecting the same excellent level of quality and service. But we got it! This is probably the best hotel of its genre in the country. The staff are welcoming and friendly, the rooms are... More

Was this review helpful? Yes 1
Angus M, General Manager at Mercure Newbury Elcot Park Hotel, responded to this review
12 June 2013

Dear Dean, Thank you for your greta comments about the staff, excellent service, good rooms and a pleasant restaurant. Look forward to welcoming you back in the near future,look out for our offers on Mercure.com Kind Regards Angus Macgregor More

UK
Top Contributor
99 reviews 99 reviews
33 hotel reviews
Reviews in 44 cities Reviews in 44 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 10 June 2013

The directions to this hotel were perfect and we arrived cool and calm. Admittedly I had to search for someone to come and check us in on arrival, but after this hiccup all was perfect. My husband and I stayed in a Privilege Room and found it to be everything we were looking for in a hotel room, from the... More

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Angus M, General Manager at Mercure Newbury Elcot Park Hotel, responded to this review
12 June 2013

Dear Lakegirl, Great you enjoyed your stay and specifically the room, a good escape for the weekend. Look forward to welcoming you back soon, look out for our offers on Mercure.com Kind Regards Angus Macgregor General Manager More

Cheltenham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 10 June 2013

A lovely location, set in countryside with large gardens. We were a large group of 14. Rooms were good, what you expect for 4 star.Reception staff were accommodating. The Children had a great time in the woodland area and on the tennis court. However, we were very disapponted that the Indoor pool was closed down. But apart from that everything... More

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Angus M, General Manager at Mercure Newbury Elcot Park Hotel, responded to this review
12 June 2013

Dear Helen, So glad you had a wonderful time and great that the birthday party was a success. Hopefully see you back here soon, Kind Regards Angus Macgregor General Manager More

Maidenhead, United Kingdom
1 review
4 of 5 stars Reviewed 6 June 2013

We had our wedding here, and we can truly say that it was the most memorable event! We were lucky enough to have beautiful sunny weather from the time we book the venue up Til our Big Day, So we had the pleasure of having our beautiful wedding photos taken. Everyone was so accommodating from the staff,chef , making sure... More

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Angus M, General Manager at Mercure Newbury Elcot Park Hotel, responded to this review
10 June 2013

Dear Neil and Gigi, Thank you for your comments and we so pleased you had a wonderful time here. I will make sure the staff and Peter see your comments. Please come and say hello if you are in the area again, Regards Angus Macgregor More

Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 June 2013

Stayed two nights Friday and Saturday whilst attending a wedding nearby. The hotel is set in lovely grounds, the room was ok, although a little tired and dated. Our main frustration with this hotel was the sheer disorganisation and unawareness of staff to the needs of guests. In the bar/ brasserie area there were no menus on tables. Bar service... More

Was this review helpful? Yes 2
Angus M, General Manager at Mercure Newbury Elcot Park Hotel, responded to this review
5 June 2013

Dear Mark, Thank you for taking the time to report on your stay and my sincere apologies for the poor service. I will follow up personally your comments. We spoke to many guests apologizing for the false alarm but I am sorry if we missed yourselves. Please let me know if you do decide to stay again and I will... More

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3 of 5 stars Reviewed 30 May 2013

Accommodated in rooms that would not pass for 3 or even 4 *, left early after one night although had two booked; the staff was friendly at reception but clearly the restaurant staff did not seem to like a family; Beautiful location for a poorly managed hotel - the fading charm of centuries gone by is no excuse for lack... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Angus M, General Manager at Mercure Newbury Elcot Park Hotel, responded to this review
3 June 2013

Dear Donkeydarmstadt, Thank you for taking the time to write a review and I am sorry you did not feel the restaurtant was family friendly. We do have many families visit especially in the hoildays and are very used to them but I am sorry on this occassion you felt let down. If you do decide to visit again please... More

Newcastle upon Tyne, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 19 May 2013 via mobile

Stayed here at the end of April for a meeting with work. Lovely hotel old manor house with a new'ish extension. Lovely room with gorgeous views of the Berkshire country side. Only down point was the breakfast not a lot of choice especially the fresh fruit! Meal the evening before was delightful though :-). The fire alarm at 3 in... More

Was this review helpful? Yes 1
Angus M, General Manager at Mercure Newbury Elcot Park Hotel, responded to this review
20 May 2013

Dear Magpielee, Thank you for taking the time to write a review and good to see you enjoyed your stay and would return. We are looking at the breakfast specification at present regarding produce which will see some improvements.Hopefully we will be welcoming you back in the near future, Regards More

High Wycombe, United Kingdom
1 review
5 of 5 stars Reviewed 17 May 2013

I stay in this hotel regularly and I would like to thank Fiona and the rest of the staff for their helpfulness and friendly service. Without exception, on every stay, they have done their best to make sure that I am well looked after.

Was this review helpful? Yes
Angus M, General Manager at Mercure Newbury Elcot Park Hotel, responded to this review
20 May 2013

Dear Jim, Thank for the positive comments and I will pass your views onto the staff. Let me know when you next stay, would be good to catch up. More

North Yorkshire
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 14 May 2013

Had the food served at breakfast been better this hotel would have scored full marks. We could not fault any of the service provided by all of the staff. We, as a family occupied three rooms and the standard was excellent. The hotel itself and the grounds were really lovely. But........ the quality of the breakfast was poor. Particularly, for... More

Was this review helpful? Yes 1
Angus M, General Manager at Mercure Newbury Elcot Park Hotel, responded to this review
16 May 2013

Dear Sue, Thank you for your comments and I am glad overall you enjoyed your stay.We do have a breakfast group who are looking at breakfast across the group and I will relay your comments. I will pass on your comments regarding the staff and rooms and we look forward to welcoming you back in the near future, Kind Regards More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Swimming pool(7)
  • Steam room(3)
  • Country house(3)

Additional Information about Mercure Newbury Elcot Park Hotel

Address: Elcot, Newbury RG20 8NJ, England
Region: United Kingdom > England > South East England > Berkshire > Newbury
Amenities:
Free Parking Pets Allowed Restaurant Room Service Wheelchair access
Hotel Style:
#1 Luxury Hotels in Newbury
Price Range: £
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Impressive Country Mansion with modern extensions set in 16 landscaped acres. ... more   less 
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Also Known As:
Ramada Elcot Park
Ramada Newbury
Newbury Ramada
Mercure Newbury Elcot Park Hotel Berkshire

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Mercure Newbury Elcot Park Hotel
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