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Menzies Strathmore


Hotel class 4.0 of 5
Arndale Centre | (formerly Thistle Luton Strathmore Hotel), Luton LU1 2TR, England
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Reviews you can trust

57% Recommend
3.5 of 5 stars 43 reviews
Excellent
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Average
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By trip type
All (43)
[ Date ] [ Rating ]
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4 of 5 stars
Luton
19 Nov 2009 | Trip type: Business New

The hotel is situated right in the centre of the town ideal for all transport links. It is next to the main shopping Mall so great for a bit of retail therapy. The restaurant offers a good varied menu and is stylish and modern. If you fancy venturing out then there are lots of very good restaurants nearby. Adjacent to... more

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4 of 5 stars
London
19 Nov 2009 | Trip type: Business New

Great facilities Good Food Quiet in the evenings Excellent location from airport Great swimming pool more

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3 of 5 stars
Southampton, United Kingdom
18 Nov 2009 | Trip type: Business, Solo travel New

I had a fleeting stay at the Menzies Strathmore before catching an early flight out from Luton the next morning. My single room was fairly small, but it was clean and the bathroom likewise. The staff were very polite, and checking in and out was stress free. My only gripe was the fairly pricey taxi fare getting to the airport... more

Management response from
Shaun Van Looy, Manager

Thanks for posting your review. I'm pleased you found the hotel to be of good value and all aspects of your stay met your expectations. I will pass on your comments about the friendliness of our staff, they always like to hear feedback. I can confirm that taxis range from £4-10 depending on which company used and the time of...

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2 of 5 stars
Ireland
27 Oct 2009 | Trip type: Couples

the hotel is located close to Luton Airport so convenient for an over night stay, reception is nice and staff were helpful and very friendly. the room was quiet small although sufficient for 2 people. my only major problem with this hotel is that it is far from a 4 star hotel, the bathroom was not at all clean, there... more

Management response from
Shaun Van Looy, General Manager

Thank you for posting your review of the hotel. I'm sorry you found the cleanliness to be below standard, we very rarely get this type of feedback, however had we have known you were not entirely satisfied we would have rectified this immediately. I can confirm that the hotel has been re-assed by the AA this week (the AA do...

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5 of 5 stars
Essex
22 Oct 2009 | Trip type: Business

After taking many of my students to the strathmore luton hotel..I have to say that it was a very enjoyable stay. Staff were all attentive and willing to help with no job too much trouble. I look forward to returning there again in March next year. Excellent Hotel more

Management response from
Shaun Van Looy, Manager

Thank you for posting your review. I will ensure the team here get to read your feedback & I'm glad you enjoyed your time with us. See you again soon. Regards Shaun

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5 of 5 stars
norwich
21 Oct 2009 | Trip type: Business

My collegue an i took 23 people to this hotel for a oil painting holiday, and i can honestly say that the hotel and staff were fantastic. Every request made to them was always greeted with a "yes,we can do that for" . the fantastic customer care by every employee was well received by all the participants. The food was... more

Management response from
Shaun Van Looy, Manager

Thank you for posting your review regarding the recent group we looked after. It was nice to personally meet you all when you were here too. We hope to welcome you back very soon. Regards Shaun

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3 of 5 stars
CT
4 Oct 2009 | Trip type: Business

When I was last here, it was a Thistle hotel. Since the last stay it is now a Best Western. Physically, the lobby has been brightened and improved. The real change, however, was staff attitude. The present staff is customer oriented. The front desk was helpful; the waiter/bartender who waited on us while we had a late supper in the... more

Management response from
Shaun Van Looy, Manager

Thank you for submitting your review, we greatly value all feedback. Your positive comments regarding the improvements in service, attitude and decor have been shared with the team here. We have been working very hard to improve the hotel since taking it over from Thistle hotels late 2007 and it is nice to read that you can see the difference....

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4 of 5 stars
Luton
29 Sep 2009 | Trip type: Business, Solo travel

I have been staying at the Strathmore for some time and, therefore, had an opportunity to look closely at all customer facing areas. Having previously worked in the restaurant sector, I am critical of service levels. I have to say that I am delighted with the services levels provided by the staff at the Strathmore. There is always a friendly... more

Management response from
Shaun Van Looy, Manager

Thank you for your valued feedback and we always pass on your positive commnets to the staff of the hotel. Thank you for choosing the Strathmore hotel. Regards Shaun

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2 of 5 stars
Derry, United Kingdom
28 Sep 2009 | Trip type: Couples

Okay, the positives... good location, easy to find and close to the national express buses and train station. The last point is useful as after one night in this supposed 4* hotel you'll be itching (quite literally) to leave. Describing the walls as paper-thin is doing a disservice to paper. If you're a voyeur who enjoys hearing in full detail... more

Management response from
Shaun Van Looy, Manager

Thank you for leaving us your feedback and I'm sorry that we have not met your expectations on this occasion. We have not had any negative feedback before about thin walls causing noise, but do appreciate that at the weekends we do host a number of weddings and parties, so some of our residents may be very high spirited returning...

Poor rooms
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2 of 5 stars
London UK
26 Sep 2009 | Trip type: Couples

Centrally located, though not necessarily a welcoming one (scaffolding and construction right outside at the shopping centre, and a closed-down car park attached on the other side). The rooms are tiny. We stayed twice in the space of a week. First room was slightly better than the second, in that it had an air conditioner and was better maintained. The... more

Management response from
Shaun Van Looy, Manager

Thank you for leaving us your review. I'm sorry that we did not meet your expectations on this occasion. We are very excited about the redevelopments taking place around the hotel and although work in progress, I'm sure you will agree once completed will improve the town centres facilites and overall look. As with any guests, we always encourage feedback...

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Menzies Strathmore Also Known As

  • Best Western Luton
  • Menzies Strathmore Luton
  • Strathmore Hotel Luton
Address: Arndale Centre | (formerly Thistle Luton Strathmore Hotel), Luton LU1 2TR, England