The location is good - next to the harbour and minutes from the creative/arts quarter of Folkestone. The hotel itself was a disappointment. The room was at the end of three corridors, the last of which had no carpet on the floor - just bare concrete! The bedroom looked seemingly clean and comfortable if somewhat tired-looking. However, when we moved... more

It is generally accepted that in this life you get what you pay for. In the case of the Grand Burstin, in my opinion, you get more than you pay for. I would recommend the premium service as the dining room was much more pleasant than the lower rate service and I would suggest requesting a non smoking room if... more

The rooms are bad, bathroom especially , rust on bath handles, mould on tiles, toilet unclean, wash basin rusting . I should have known when we arrived that waiting in the queue to check in and the receptionist shouted out anyone waiting for keys only ! before serving us after a five minute wait. Anyway, if your staying in Folkestone,... more

Because of where I was going I wanted secure parking and as i was on my own I did not want to be ripped off. With the Burstin you get what you pay for, very basic facilities, no shower and the very basic catering food. It is also a coach trip favorite so be prepared to share with a lot... more

This Hotel caters mostly for Coach parties and people on a limited budget. BUT it does it quite well. We booked a "special offer" two night stay for £100 bed breakfast and evening meal and we stayed in a Premier room with a balcony and a terrific coastal and sea view. We booked the hotel because of the offer and... more

I phoned reservations ,booked and paid for 2 double Premier rooms. On arrival we were told there was a problem and that only one double had been allocated and the other was a single. On speaking to the Manager she offered to put a camp bed beside the single! Being pensioners we protested that this was not acceptable. We were... more

We were visiting Folkestone from Australia to see a sick relative. We needed somewhere to stay for the night. To start on the positives, our room had a lovely view of the harbour, the people on the front desk were friendly and we were able to get a room that evening even though we did not book in advance. There... more

have stayed at this hotel lots of times,in a strange sort of way we enjoy it as the location is so lovely right on the sea front,fabulous views over to France and this last visit we could see the cliffs at Calais,lots of people stay to go over to France which is ideal,it is a lovely hotel with lots of... more

I would just like to say that my friends and I have just returned from a 3 night break at the Burstin with the Holiday Coach Co.We had read previous reviews and were dreading what we would find. But to the contrary our fears were unfounded .We had 2 twin rooms which were comfortable ,clean ,and perfectly adequate. The food... more