Pluses- lovely building, good location, very clean, good value, warm, quiet room.
One minus, which sadly overshadowed all the above: it doesn't matter how lovely a place is, if you're made to feel utterly unwelcome.
We were kept waiting for over 5 mins at reception while the receptionist was on the phone, avoiding eye contact or any acknowledgment of our...
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Dear Guests,
First of all thank you for taking the time to inform us of your experience following your recent stay here at Mercure Whatley Hall Hotel, guest feedback is invaluable to us and is always used to improve standards where possible. I am naturally very disappointed that the service you received was not indicative of the normal high standards...
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