stayed 1 night and booked 3 rooms. The staff on reception were very good and helpful check in was very quick and efficient. Rooms were clean and well appointed , decorated to a high standard keeping many of the period features. We did have a small problem with towels but reception sorted it out very quickly . Ideal for stay... More

Stayed Thursday Friday night on all inclusive basis in April 2013, our latest at one of mercure's excellent value hotels. All the staff from reception to room maids were helpful, attentive and very friendly. On the first night the hotel was very busy with 2 coach tours so we booked evening meal for 8 pm, the meal and service was... More

We had a 1 night stay here on the 4th of may and really enjoyed it ,room was lovely ,clean and modern .food (evening meal and breaskfast)was beautiful and staff were really welcoming and friendly.would recomend

We stayed at the goldthorn at the end of april after a family party and I would like to say it was a nice stay but unfortunately I was not impressed with our stay. The room was very warm overnight even though the heating was turned off, all the doors between our room and reception made a very loud bang... More

Focus hotel 2 night deal cost £168 for 2 nights all inclusive with the free evening bar.absolute bargain.rooms were fine,breakfast lovely ,staff very friendly.slight hiccup 2nd night when only ice cream and brownies were available after we had perused the menu.apparently the dessert maker didn't turn in.the manager very kindly refunded our dessert charges(2 courses only are included in the... More

We booked 2 superior rooms in this hotel paying £10 extra per day(per room) for two nights. We had requested 2 adjoining rooms but were informed incorrectly that Room 92 and Room 96 were opposite one another. In fact these rooms were 3 doors apart. In addition we were told that all rooms in the Business Centre were in superior... More

The bread and butter of any hotel should be the nights sleep and I had one of the worst sleeps ever. The bed was extremely uncomfortable with tiny little pillows. To make it worse the road noise and traffic came right into the room with the windows not reducing the noise in any way. The food was reasonable and staff... More

staff helpful and friendly.Really nice breakfast but evening menu was uninspiring although food was nice enough.Comfortable bed,nice thick towels,room clean .Hotel is a bit tired looking ,20 mins walk from town centre which didn't have a lot to offer.Also has a good sized car park always a plus point.

We stayed with my brother and his wife for a long weekend (April 2013). The staff were very friendly and helpful. We had booked all inclusive and arrived slightly late to miss the afternoon lunch, we asked the staff if we can be accomodated with a bite to eat and within twenty mins our lunch was catered. During our stay... More