I'm disappointed to read some of the reviews on here . I've just celebrated my 50th birthday at the hotel and its been amazing . Yes some of the rooms probably do need updating but how many of us actually stay in the rooms in the daytime. The food is outstanding and you are spoilt for choice (and we have... More

We visited this hotel out of season in late November in a small party of five. The fixtures and fittings of the hotel are pretty "tired". The public rooms aren't too bad, but our bedroom (35) and its en-suite was definitely worn, though clean and tidy. Our bedding too was clean . The room had no view, looking onto an... More

After a poor check-in by staff on reception, we found our room to be below average. Carpet in the bathroom could've walked out of the hotel itself it was that 'alive', wallpaper was attempting to leave walls as well! Family room was small and furniture very dated, and mattress was awful. Security of the door seemed below par and we... More

arrived 2pm checkin time to be informed rooms not ready had to wait with children until 3.15pm,was informed at time of booking our two family rooms would be next to each other but on arrival informed our rooms had been allocated to other guests so there fore our rooms on diff floors not ideal,.enterterd each of these rooms to be... More

I have recently returned from a 4 night stay at this hotel with my partner and 2 year old son. On arrival we found adequate parking directly outside the hotel with ramp access to the reception area. We recieved a warm friendly welcome and immediately felt at home. We stayed in a non refurbished family room on the first floor... More

We have just returned from a 2 night stay at this hotel we are 2 adults 2 children. We stayed in a family room on the first floor which was big enough! Clean with comfortable beds which Is great. The food was absolutely fine a great selection each evening and the restaurant staff were very efficient polite and nice! Our... More

My wife and i decided to go away for a weekend break and saw this Hotel and booked at short notice Was a bit Apprehensive once i read the reviews but after staying in many hotels and thinking the people who write these reviews are a set of fussy and stuck in their ways Not so in this case after... More

Yes this hotel needs some updating and a bit of a refurb in certain areas...however we have just returned from a fab couple of days at the parkwater with my 3 yr old twins and their nana. staff were all brilliant. couldn't do enough to ensure we were happy. food lovely and plenty of it. children loved the swimming pool... More

The cheesy, urine smell was unbearable. Duck tape on the carpets to fill in the holes. Stains on chairs, carpets and walls. It looked like a 5 year old had tried to make the bed for the first time. The furnishings in the family room were outdated and cheap. The TV did not work. The bathroom was disgusting with no... More