In desperate need of a refurb, rooms dated with frayed carpets, not great. Service was ok. more
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In desperate need of a refurb, rooms dated with frayed carpets, not great. Service was ok. more
This hotel is a blast from the past with no lifts. We arrived at 11pm as we were delayed coming from London due to flash flooding. Check in was quick...the ONLY positive. When using the bathroom, the floor was creaking loudly due the people walking in the corridor. The bed sheets were a pale yellow colour and a double bed... more
My partner and I stayed for 2 nights at the Quality Hotel. The girl on Reception was informative to the point of being robotic. Felt there was no genuine customer care. The bedroom was tired but comfortable. However, the shower was another matter,it had a mind of its own, after several sprays around the bathroom we finally managed to secure... more
The hotel is quite shabby with peeling wallpaper but I found it to be clean so for the price I was happy with my choice. My room was large with a nice bathroom and large bed. The hotel is located just beyond the motorway so it would be a good motorway inn but its still very quiet. It has its... more
Thank you for your recent review of the hotel. I was glad to read that the service elements and the cleanliness of the hotel, met your expectations. You are quite right about the condition of the property, it does need refurbishing. We have recently been sold and are hopeful that in time, the new owners will invest in the property...
Having read previous reviews I was not expecting much but I was pleasantly suprised with my stay. Yes the hotel is dated and needs some money spent on it but be honest how much time do you spend on a corridor. The rooms are large compared to many hotels and the room I had had a large comfy bed. It... more
Thank you for taking the time to write a review on the hotel, following your recent stay. I was glad to see that you recognise some of the great features of the hotel, including a great location, large/clean rooms and value for money. As the new General Manager, I am working with the team to improve the issues we can...
I think like a lot of other people, I read the previous reviews and wasn't quite sure what to expect when we arrived. Overall, though, it was a fairly pleasant experience. All of the staff were quite nice, the rooms were quite large, and the cleaniness was fairly good. As the previous reviewer mentioned, it's getting a bit old, but... more
Thank you for taking the time to leave a review following your recent stay at the hotel. I was pleased to hear that overall you enjoyed your stay with us and that you recognise some of the great features of the hotel. As the new General Manager, I am working with the team to concentrate on the areas we can...
We stayed here with a baby as a half way stop to Scotland from Cornwall. I had booked the hotel via the website, and then read the reviews.. we were dreading it! I have to say that I think the previous reviews are a bit negative to say the least. We travel and stay at many hotels, and I have... more
Firstly, many thanks for taking the time to write a review of the hotel. I am the new General Manager and have been here about 6 weeks. I was pleased to see that you identified some of the strengths of the hotel which do include a great location, friendly staff, large beds, clean rooms, powerful showers and a great breakfast....
Stayed here for a couple of weeks as I was put up here for business. I never got a room where everything worked... the air con was broken in most rooms, the shower and bath leaked and the place gave an appearance of not being that clean. The restaurant wasn't much better... the chorizo and avocado salad looked like cold... more
Thank you for taking the time to leave your feedback about your recent stay at the hotel. Firstly, please accept my apologies for the problems you experienced. As the new GM, my focus is to get the service levels and standards to an acceptable level and will drive those issues that we can impact locally. As any large business, we...
I stayed here one night on a business trip last year, and lucky for me it was only for one night. The room was dirty hot and the walls were yellow from nicotine. I will NEVER stay at this hotel ever again. more
Having read the reveiws for The Quality Hotel prior to our already booked weekend coach trip, I wished I'd checked before hand! However there was no need to worry afterall. The coach was met outside by the assistant manager. .A bright and breezy young lady who made us feel most welcome. (and continued to look after everyone during dinner) Our... more
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