We stayed for three nights at the beginning of October and it lived up to all the recent reviews. Food at breakfast was excellent as was the service. Giffie sorted us out a map so that we got to see the best of the island in the two full days we had - nothing was too much trouble for them... more

Loved it! We were on our honeymoon, and Giffie and Robert were amazing hosts. Charming, fun Inn and very well appointed rooms with lots of attention to detail. We were also pleased with the meals. We were surprised with flowers, sweets and bubbly in our room and Giffie also helped us celebrate a birthday with cake & candles. And as... more

The owners of the West End Hotel, Giffie and Robert and their staff are very pleasant and helpful, giving you that 'nothing is too much trouble' feeling. The room we stayed in was well furnished, clean and comfortable, with a couple of unusual touches, most welcoming. The food was of a good standard with a reasonable variety of dishes on... more

This hotel must be one the best if not the best small hotels in Kirkwall and surrounding area. You can be assured of a very warm welcome by the owners Giffie and Robert and their staff are just as pleasant and helpful. The hotel has been very tastefully decorated and furnished to give it that homely appeal. The rooms are... more

My husband and I recently spent a very pleasant three nights in this very charming hotel on the edge of the town of Kirkwall. We were allocated room 9 at the front of the hotel on arrival with check-in being swift and pleasant. Our room was spotlessly clean and well appointed. A hairdryer is supplied. Just one very minor thing... more

This place is gleamingly clean and very well appointed, albeit it's an old building with small rooms. The owners and staff are attentive and excellent in every way and the in-house bar and restaurant are comfortable and provide excellent fare - bettering everything else in town in our opinion. Add this too a plethora of floral arrangements from a lovely... more

The West End Hotel is in an 1824 building. This is important: rooms are small. However, the place has been restored with great care at great expense. In fact, our room had too much decor "clutter": teddy bears here and there, a heated towel rack in a very small bathroom -- an "invitation" to being burned perhaps -- all of... more

Three great nights in this small but friendly hotel. Set back from the Harbour front means it is quiet even on a Saturday but situated only five minutes walk from the the Catherdral. Excellent staff made me feel welcome from the moment I arrived, I'll single "Giffie" out as an exceptional host who went out of his way to make... more

This is such a nice hotel and so different from the norm. It has old-fashioned décor – done very deliberately by the owners – so a very pleasant change from the usual ubiquitous modern boutique hotel style. Our room – room 3 – was very comfortable, with a sofa and large enough for two not to feel cramped. We also... more