How great to be greeted by a friendly face and hot meal even though arriving at 10:15pm. This was the start to a lovely few days where we were well looked after from first to last. I had picked the hotel after reviewing Trip Advisor. It had some poor reviews but the new managers had posted a note to advise... more

My (new) wife and I booked here sight unseen. Little were we to know that it would be the highlight of our month-long honeymoon in Scotland, in terms of places that we stayed. The hotel is beautiful--tasteful and elegant without being over the top or stuffy. It has a quaint charm (normally 'quaint' is used as faint praise at best,... more

stayed for two nights thurs 10 to friday 11th july. Our flight was delayed by two hours so we did not check in till 10pm, we were welcomed by giffie (with apologies for the spelling of his name), one of the new owners who even offered to open the kitchen for us at such a late hour. Very helpful, pleasant... more

From 18th - 21st July 08 a group of seven of us stayed at the West End Hotel to attend a friends wedding at Skaill House and we had a great time. The hotel has recently been refurbished and the bedrooms, as well as public rooms, are all clean, comfortable and very welcoming. The owners Giffe and Robert were accommodating... more

My wife and I had a wonderful stay in Orkney at the West End hotel. Facilities were excellent, food was wonderful and good value for money. All staff were friendly and helpful. We had arranged to stay at another part of the island as a later part of our tour which proved to be disastrous. Giffie and Robert, the owners... more

I have to be totally honest and say the standard of this hotel in my opinion merits more than a three star grade. Everything about the hotel was excellent. The decoration, cleanliness, food and especially the hosts and staff. Nothing was too much trouble and they were also good for a laugh. It was our first visit to Orkney and... more

I feel I have to write and advise that this hotel is under new ownership and as far as I can see redecorated from top to foot. The new owners are magic hosts and the rooms very comfortable. I was there on a working trip and found it to be an ideal base. I'd ignore any previous reviews and give... more

we were made to feel so welcome here with a very friendly atmosphere. The new owners have done so well in bringin the hotel up to this standard from what it use to be like. The hotel was very clean and food was the best in kirkwall. The chef was absolutly amazing and never failed to diserpoint us cooking a... more

We were supposed to spend 5 days in this hotel, but were shown a room in the annex which was very dark, partly due to there being a camper van parked across both windows. The duvet cover was ripped, the bath mat which was made of cork, was black with age, and there was a biscuet clearly visible beside the... more