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Park Inn Harlow


Hotel class 3.0 of 5
Southern Way | M11 Jct 7, Harlow CM18 7BA, England
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Reviews you can trust

58% Do not recommend
3.0 of 5 stars 27 reviews
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By trip type
All (27)
[ Date ] [ Rating ]
Terrible!!!!
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1 of 5 stars
Northern Ireland
1 Nov 2009 | Trip type: Couples

Checked in on Friday late afternoon. First room was terrible - the corridors were not clean and needed a lick of paint. Carpets very very gruby. The bathrooms in both rooms were not clean - dirt between tiles in the shower and the door of the bathroom was rotten and the hinges rusty - the lick of paint did nothing!!!... more

Management response from
ParkInnHarlow, General Manager

Dear Mr Miskelly, Firstly let me apologise that you did not enjoy your recent stay, this is the first I have been made aware of it as it was not brought to the attention of the duty manager on shift. All of the hotel's corridors are freshly painted, this finished very recently, the carpets are also new and not dirty...

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5 of 5 stars
harlow
24 Oct 2009

would like to thank everyone at the park inn for making our wedding day so special and stress free ,the staff where so helpfull and pulled all the stops out to help us organise our special day from start to finish thank you and will be going back there dec 2009 for our 1st anniversary Dave +Sue Green more

Management response from
ParkInnHarlow, General Manager

Dear Dave & Sue, Thank you very much for your kind comments, it is always nice when guests are happy with their event and want to come back! I look forward to seeing you in December! Yours sincerely, Martyn Hewitt General Manager

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4 of 5 stars
Brighton
28 Sep 2009

Having read some of the other reviews was a little worried as the tour company had booked us in there. HOWEVER nothing to worry about. Staff friendly and helpful, rooms clean and buffet breakfast excellant.... Jennie more

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4 of 5 stars
Northampton
5 Sep 2009 | Trip type: Business, Solo travel

After reading some previous reviews I was dubious about staying here on business. However the hotel has been completely refurbished and the staff, service and food were fantastic. Being a gym member back at home it was a nice surprise to have such great leisure facilities!! !On my next business trip to Harlow I will be using this hotel again!!! more

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3 of 5 stars
Birmingham
2 Aug 2009 | Trip type: Business, Solo travel

Stayed here for 4 nights on business. Location good - close to motorway and easy to find, ample parking. Check-in was quick but the first room I was given was absolutely awful and I nearly checked out straight away. It was tucked down the end of a dark corrider on the 2nd floor which felt like it was in the... more

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4 of 5 stars
London
30 Jul 2009 | Trip type: Couples

Having found hotels a bit hit and miss for weekend breaks over the years, I always expect the worst and hope for the best. I was not disappointed at all. Check was easy and the receptionist was friendly. The bedroom was clean and comfortable with tea and coffee, flat screen TV (+ basic channels, which is more than enough unless... more

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2 of 5 stars
devon
19 May 2009 | Trip type: Couples

stayed 2 nights front desk staff pleasant but with casual attitude the room clean and of good size bathroom same but lock missing from door so unable to close. meal in resturant good but service tardy. breakfast saturday cooked goods cool replenishment of buffet slow and tables not cleared. sunday breakfast a disaster area hotel fuller equals staff completely lost... more

Management response from
ParkInnHarlow, General Manager

Dear Guest, I am truly sorry your recent stay here did meet with our normal high standards. I assure you our service and standards in both food and beverage and front of house are of the highest order and can only apologise that you did not experience this. Should be in the area again, please contact me and I will...

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3 of 5 stars
Letchworth, United Kingdom
4 Jan 2009 | Trip type: Couples
1/1 found this review helpful

Needed a hotel close to Stansted for an early morning flight, chose Park Inn Harlow for a one night stay as it is a 10 minute drive to the airport. Check-In was quite slow, we were given a room on the ground floor, only a short walk from Reception. The hotel has had a new lick of paint since our... more

Management response from
ParkInnHarlow, General Manager

Dear paullegate, Firstly please let me apologise that you didnt enjoy your recent stay here. Unfortunately we have indeed had some maintenance issue with our in room air management units. These have since been rectified. I am sorry you did not find our reception check in to be its normal friendly & effiecient self. I certainly hope to see you...

Did the job
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4 of 5 stars
Ireland
17 Aug 2008 | Trip type: Couples

Booked this hotel on the day while driving around looking for a hotel close to Stansted. Rate was reasonable, room was more than adequate, had an evening meal in the restaurant, meal was good without being sensational, staff friendly. If you’re looking for a stopover hotel while flying in and out of Stansted, or attending an event in the area,... more

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3 of 5 stars
Bodo, Norway
17 Jun 2008

We stayed here while attending an air show in North Weald with a large group of Norwegians. The room was very small for the 3 of us, very shabby decorations, old bedding and curtains. We understood that the rooms were under going re-furbisment, sorely needed!! The first morming we were woken by the over sensitive fire alarm going off at... more

Management response from
ParkInnHarlow, General Manager

Dear LesleybNorway, Whilst I am new to the property, I am sorry to see you did not enjoy your last stay with us. I can fully assure you that our refurbishment is now fully completed and can assure you we provide a full choice of breakfast 7 days of the week. I certainly hope you consider using us again and...

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Park Inn Harlow Also Known As

  • Harlow Park Inn
Address: Southern Way | M11 Jct 7, Harlow CM18 7BA, England