reception staff were very friendly and helpful especially since we had my elderly mother in law with us.Room was very tidy and well decorated to a good standard and brand new lift to first flor was well used by us.The big let down for us was the poor quality of the majority of meals breakfast and evening meals.This was ecarebated... more

having just spent a week at the kensington,we could not find any fault with it.excellent service very high standard of hygene,food well cooked and presented, staff very friendly. we have already booked for next year. more

This was such a disappointment. We had booked in for dinner at 7. We arrived at 7pm on Saturday, after a six hour journey, with elderly parents in their nineties. One is partially sighted, the other can only walk with the aid of a stick. The hotel were advised in advance of these facts. Dinner was served on Saturday nights... more

There was 8 of us staying at the Kensington which included 2 young children and two elderly grandparents who are both disabled and needed wheelchair access. The hotel provided everything we needed. The rooms were very clean, the staff could not do enough to help you, A fantastic weekend had by all. more

Just had a 2 week holiday at the Kensington Hotel with my wife and 2 children. I am struggling to think of anything about the hotel that is not first class All staff are extrememly friendly and efficient. Nothing is too much trouble (even requests from children) Food is excellent and all home cooked. The puddings particularly are to die... more

When we arrived on Saturday,after being told we could book in at 2.00 we had to wait until 2.35 despite an expected coach party not being due till 3.00.Room was clean and comfortable,however no wash basin in bathroom,small hand basin in bedroom.Breakfasts were excellent,evening meals were very poor,limited choice,often ran out of food e.g hotpot replaced by scampi after 30... more

Excellent service with very friendly helpful staff. Menu is really good with a variety of choices Lovely location with plenty of attractions nearby Will deffinitely stay here again,rooms arer nice and comfortable and clean more

THe service is next to none. Absolutely impressed! I left my work diary and was panicking abt it. It was posted to me straight away. wonderful staff! thanks! more

We have stayed at this hotel for 3 years now .The staff are excellent nothing is to much trouble for them. The owners are brilliant also very friendly.We have the same room no.4. every year. The room is always spotless and very cosy. We meet up with friends every year and most of us rebook before we leave. for the... more