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Gateshead Swallow

3.0 of 5
High West Street, Gateshead NE8 1PE, England
Hotel amenities
Gateshead Swallow
Ranked #15 of 21 hotels in Gateshead
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238 reviews from our community

Traveller rating
    17
    47
    72
    48
    54
See reviews for
Families
18
 
Couples
77
 
Solo
24
 
Business
41
 
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Date Rating
1 review
1 of 5 stars Reviewed 4 May 2013 via mobile

Booked as part of a hen party. Our first impression was the rubbish outside the hotel. Not a good look, floating around in the wind, I will attach a photo. The rooms were basic, which is fine, however the shower didn't work well enough to wash ourselves in, and the sinks were rusty. The lift that I noticed was brought... More

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GMGateshead, General Manager at Gateshead Swallow, responded to this review
17 May 2013

Thanks for your comments regarding your stay with us, the dress code is in place to ensure that no one is offended at breakfast by inappropriate wear or indeed no shoes, the breakfast is advertised as a help yourself buffet style offer, although the staff would be pleased to assitst people who have difficulties doing this. We cater for many... More

Redcar, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 27 April 2013

My wife and I stayed in April 2013 the bed was satisfactory but missing a headboard there was no ceiling light in our room just a lamp .The bath was dirty so we didn’t bother getting a shower. I would not recommend the free underground parking, when we arrived it was nearly empty probably because when we returned to our... More

Was this review helpful? Yes 2
GMGateshead, General Manager at Gateshead Swallow, responded to this review
17 May 2013

Thanks for your comments on your recent visit, I have noted your points and are doing everything we can to correct these. More

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3 of 5 stars Reviewed 22 April 2013

We stayed for two nights last week. The hotel was 20 minutes walk from the river so it was ideal for getting into Newcastle or seeing Gateshead Quays. It was very good value for money. The hotel decor is very tired and the outside unprepossessing but the staff are delightful - very kind and friendly, the meals were fine and... More

Was this review helpful? Yes
GMGateshead, General Manager at Gateshead Swallow, responded to this review
17 May 2013

Thanks for your review of your recent stay with us, I am pleased you were happy with your visit, I will be pleased to pass on your kind words about the staff. More

Rotherham, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 18 April 2013

The hotel is comfortuble and clean, the staff are friendly and warm, the breakfast is good and ample to be had if you have a big appertite,the downside is , its in the middle of a built up area which has no life but gateshead isnt too far from the city of newcastle, which has everything,if it night life your... More

Was this review helpful? Yes
GMGateshead, General Manager at Gateshead Swallow, responded to this review
17 May 2013

Thanks for your recent review, I am pleased that you were reasonably happy with your stay with us. More

Wingerworth, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 17 April 2013

Stayed for a weekend with my young daughter whilst visiting family. We had the family room, which was very comfortable. Yes, the hotel needs an up grade but is purely cosmetic. It was warm and clean, the staff were friendly and couldn't do enough for you. The best part of the stay was the fabulous breakfast, it is a long... More

Was this review helpful? Yes
GMGateshead, General Manager at Gateshead Swallow, responded to this review
17 May 2013

Thanks for your comments on your recent stay with us, I am pleased you generally found eyerything to your satisfaction. More

Fife
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 16 April 2013

we have just come back from a 3 day break at this hotel, and i cannot understand all the negative reviews. Yes it could be doing with an upgrade, but it is clean and the staff are all very friendly. We only paid £165 for 3 days dinner bed and breakfast. was within walking distance of the gateside quays and... More

Was this review helpful? Yes
GMGateshead, General Manager at Gateshead Swallow, responded to this review
17 April 2013

Thank you for your review, I am pleased you enjoyed your visit. More

Liverpool, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 April 2013

Basically i thought ideal location to visit parents. Lift not reliable may work may not; it did not; earliest repair 6 days time hopefully; not happy could have been stuck this length of time & staff did not Care Staff on reception just moaned busy restaurant staff ok attitude of reception when asked as signed Leisure facilities; no cannot afford... More

Was this review helpful? Yes 2
GMGateshead, General Manager at Gateshead Swallow, responded to this review
17 April 2013

Thank you for your review, I am sorry that you were unhappy with your visit, we are aware that areas need improving and are making every effort we can to do this. On a seperate matter the lift switch is awaiting parts to be replaced, but I can assure you it would not be in operation if there was any... More

London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 6 April 2013

I stayed here recently for 2 nights over the bank holiday weekend with 3 friends (all girls). We wanted a cheap base for our short stay in Newcastle and although slightly wary about some of the reviews, the most important factor for us was the cleanliness and location of the hotel. The Swallow seemed to fit the bill and was... More

Was this review helpful? Yes
GMGateshead, General Manager at Gateshead Swallow, responded to this review
17 April 2013

Thanks for your recent review of your stay with us, I am pleased you were satsified with most aspects of your visit. I will be delighted to pass on your comments to the staff you mentioned. More

Erskine, South Australia, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 April 2013

After having read previous reviews about this hotel was not really looking forward to my stay. Found the hotel with no problems at all. We were checked in by a lovely friendly member off staff. The room was basic but it was very clean and we had our towels changed everyday. The food was good. We did not hear any... More

Was this review helpful? Yes
GMGateshead, General Manager at Gateshead Swallow, responded to this review
17 April 2013

Thank you for your recent review, I am pleased that everything was ok with your stay at the hotel. More

Troon
Senior Contributor
40 reviews 40 reviews
29 hotel reviews
Reviews in 26 cities Reviews in 26 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 April 2013

That basically says it all. The staff were very friendly and helpful - even though I had to hunt for someone to check me in. It wasn't the easiest place to get in to - thankfully it was daylight when I arrived so I could see it even if I had to puzzle out how to get to the front... More

Was this review helpful? Yes
GMGateshead, General Manager at Gateshead Swallow, responded to this review
17 April 2013

Thank you for your review of your visit, we are aware of the issues within the hotel and are working hard to put these right More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Car park(4)
  • Very nice(4)
  • Evening meals(3)

Additional Information about Gateshead Swallow

Address: High West Street, Gateshead NE8 1PE, England
Region: United Kingdom > England > Tyne and Wear > Gateshead
Amenities:
Fitness Centre Free Parking Pets Allowed Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #15 of 21 hotels in Gateshead
Price Range: £
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Gateshead Swallow is located just one mile from the famous Newcastle quayside, making it an ideal base from which to explore the local area. We offer a buffet breakfast and the restaurant and bar are open daily. ... more   less 
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Also Known As:
Gateshead Swallow Hotel Gateshead
Swallow Hotel Gateshead
Gateshead Swallow Hotel

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Gateshead Swallow
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