My wife and I stayed in April 2013 the bed was satisfactory but missing a headboard there was no ceiling light in our room just a lamp .The bath was dirty so we didn’t bother getting a shower. I would not recommend the free underground parking, when we arrived it was nearly empty probably because when we returned to our... More

We stayed for two nights last week. The hotel was 20 minutes walk from the river so it was ideal for getting into Newcastle or seeing Gateshead Quays. It was very good value for money. The hotel decor is very tired and the outside unprepossessing but the staff are delightful - very kind and friendly, the meals were fine and... More

The hotel is comfortuble and clean, the staff are friendly and warm, the breakfast is good and ample to be had if you have a big appertite,the downside is , its in the middle of a built up area which has no life but gateshead isnt too far from the city of newcastle, which has everything,if it night life your... More

Stayed for a weekend with my young daughter whilst visiting family. We had the family room, which was very comfortable. Yes, the hotel needs an up grade but is purely cosmetic. It was warm and clean, the staff were friendly and couldn't do enough for you. The best part of the stay was the fabulous breakfast, it is a long... More

we have just come back from a 3 day break at this hotel, and i cannot understand all the negative reviews. Yes it could be doing with an upgrade, but it is clean and the staff are all very friendly. We only paid £165 for 3 days dinner bed and breakfast. was within walking distance of the gateside quays and... More

Basically i thought ideal location to visit parents. Lift not reliable may work may not; it did not; earliest repair 6 days time hopefully; not happy could have been stuck this length of time & staff did not Care Staff on reception just moaned busy restaurant staff ok attitude of reception when asked as signed Leisure facilities; no cannot afford... More

I stayed here recently for 2 nights over the bank holiday weekend with 3 friends (all girls). We wanted a cheap base for our short stay in Newcastle and although slightly wary about some of the reviews, the most important factor for us was the cleanliness and location of the hotel. The Swallow seemed to fit the bill and was... More

After having read previous reviews about this hotel was not really looking forward to my stay. Found the hotel with no problems at all. We were checked in by a lovely friendly member off staff. The room was basic but it was very clean and we had our towels changed everyday. The food was good. We did not hear any... More

That basically says it all. The staff were very friendly and helpful - even though I had to hunt for someone to check me in. It wasn't the easiest place to get in to - thankfully it was daylight when I arrived so I could see it even if I had to puzzle out how to get to the front... More