From booking direct the night before we stayed, to when we leisurely left, all went smoothly and as expected, no hiccups. We had an upgraded room too, which was a surprise. The location on the river was great, it was a lovely meal in the evening on the terrace outside, not excessively expensive, service was genuinely pleasant. Steaming hot water... more

Only stayed here for one night, but next time it will be longer. From the time we parked the car to when we left we couldn't find fault with anything. The spa was great very relaxing with a large indoor swimming pool and very clean. If you go to the back of the hotel you can walk along the river... more

we had a really great time. staff were brilliant so helpful .breakfast was full English with any thing else you could possible want fresh fruit cereal etc....spa very relaxing .all in all very good more

The hotel is undergoing major refurbishment work so it may be disappointing if this is someone's first stay here. We've stayed here several times and will return again and again. The spa facilities are fantastic and we find the whole experience at the Runnymede so relaxing. The location is superb - we enjoyed a free upgrade to a riverside view... more

We booked very last minute for a one night stay over the bank holiday. We knew there were some refurbishment works happening but we were offered a discounted rate and also an upgrade and river view. On arrival at the hotel you think 'oh dear' but once inside you're pretty oblivious to what's happening, at least not at the weekend... more

Nice setting and good food. The massage was fine (building works meant that treatments were carried out in allocated hotel rooms), but there were problems with my room, which took several phone calls to resolve (noise issues with 'faulty' venilation). After moving to another room (early Monday am), I was looking forward to getting some sleep. This was not to... more

We booked this hotel based on a recommendation from a friend. The hotel didn't tell us that it was going through a major facelift, and that the restaurant was not available. No mention was made at check in that there would be a cheaper rate based on the major renovaton going on. The hotel was not honest. more

We were a little apprehensive on our arrival as there are extensive renovations going on with a whole range of building equipment at the front of the hotel. However, once inside, we hardly noticed any of it! The staff could not have been nore friendly and helpful, always going the extra step which was great as we had our six-month... more

I can say no more than the last two contributors. All three generations on our visit thoroughly enjoyed our recent three nights there. The staff were excellent in all areas and I,m sure the hotel will be all the better for the completion of the extensions more