We recently stayed at the Speech House Hotel as a large family group. The hotel is undergoing a programme of refurbishment, those of us who who stayed in refurbished rooms could not speak highly enough of the standard of accommodation, my Sisters and I stayed in the family room in the courtyard and although this room has not yet been...
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Dear Chateauneuf du Faou,
Thank you for taking time to leave a review on your recent stay with us at the Speech House.
I am extremely pleased to learn that you and your family enjoyed your stay with us.
We purchased the Speech House just under two years ago and have been restoring it since taking over. It is therefore...
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First let me start with the lies....
My daughter and her boyfriend kindly bought us a Groupon Voucher to stay at the Speech House - the voucher cost £60 and stated that the package cost £157. The package included a 'Courtyard' room, breakfast and a cream tea on arrival. The hotel's own website quotes £82 for the room and breakfast,...
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Dear Willmottm,
Thank you for taking time to leave a review on your stay with us.
I would like to explain the Groupon issues that you raise.
We allocated Groupon a specified number of rooms with limited availability at weekends This they advertised and the offer which was from 01.12.2011 until 31.03.2012, excluding certain periods ie: Christmas, New Year, and...
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Stayed with my mother for 1 night in February. Staff were very helpful and offered us a choice of 3 different twin rooms - 2 in the main house and 1 in the courtyard. We chose the courtyard room as it was warmer and being ground floor was more suitable for my Mum who has limited mobility. The disabled room...
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Dear 4 of us NS,
Thank you for taking the time to leave a review of your recent stay with us,
I was pleased to hear you enjoyed your stay and that your mother was happy with the adapted ground floor room and that you were warm and cosy, especially as the weather was desperately cold during your stay.
Glad...
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We arrived quite late on Friday evening, we were made to feel welcome and given a choice of dining options. We chose the more informal Orangery and were very impressed with our meals. Delicious!
The room was amazing! It was one of their '4 poster bed' rooms. It exceeded all our expectations. The bed must have been over 2m wide...
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Dear Janice,
Thank you for taking time to leave a review on your stay with us, it is always good to get customer feedback. We take every review seriously and use them to improve the visitor experience.
I was delighted to read that you both had a great time and that you enjoyed your stay with us. Yes the antique...
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Since moving to the Forest of Dean in September 2011, I have been to the Speech House many, many times for lunch, with my husband and with friends. I have only ever had one minor experience when the new kitchen was being used for the first time and I waited a long time. I was asked if I would like...
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Dear Denise,
Thank you very much for taking time to leave a review on your previous visits to the Speech House.
We did as you say have a blip following the installation of our new eco friendly kitchen equipment but I am delighted that you felt we handled the problem professionally and again apologies for falling short of our usual...
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As a treat I took my friend & her mother for lunch. The hotel is obviously having a refurb but the conservatory where lunch was served was busy & light. We ordered our food which suprisingly took about 50mins to arrive! we noticed other guests who had arrived after us received their food in good time. I asked a waiter...
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Dear Mr/Mrs Jones,
Thank you for taking the time to leave a review of your visit to The Speech House.
I can only apologise that on this ocassion we failed to meet our normally high standards of customer care.
The Buck stops with me,
I was in the building on the day in question and would have been more than...
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Great history and amazing four poster bedrooms. Great food and very comfortable rooms in the main house. Well worth a visit when in the Forest of Dean.
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Dear Robert,
Thank you for taking the time to leave a review of your stay with us at the Speech House.
I am extremely pleased that you enjoyed your stay with us and that you found the ambience history and food added to your experience of the Royal Forest of Dean..
I have passed on your comments to the team...
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We stayed overnight on a snowy Saturday - 4th February. The hotel is a lovely historic building and some of the history is evidenced in photos displayed in the public areas which we enjoyed looking at. The reception and conservatory are comfortable and relaxed spaces. We had a good meal in the conservatory on the Saturday evening- there is a...
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Dear Busylot,
Thanks for taking time to leave feed back on your stay with us at the Speech House.
We were delighted to hear you enjoyed your stay with us and I have fed back your comments on the food to Head Chef Brent.
We were glad to know that the current refurbishment we are undertaking did not interfere with...
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Have just returned from a wonderful stay at the Speech House. We had been given the break by our son on a Groupon voucher. At no time were we made to feel we were treated any differently to all the other guests. All the staff were really helpful and nothing was to much trouble. The cream tea was out of...
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Dear Jackie,
Thanks for taking time to leave your feedback on your stay with us. I am delighted you enjoyed your suprise gift from your son.
I apologise for the additional two pounds you may have added to your waistline but as long as you enjoyed your cream tea thats all that matters.
We try to ensure that we offer...
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Our room (34) was in the converted stable block at the back of the hotel. Although the room was clean and recently decorated, it was cramped and dingy. The bed looked like a queen-size to me; there was no chair (and no room for one!), and the fixtures and fittings were cheap and nasty. The one window had a lovely...
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Dear JayRay,
Thank you for taking time to leave a response on your visit to The Speech House.
I was concerned to read your feedback and have investigated the circumstances and would like to respond as follows:-
You had initially booked one of our standard rooms in the courtyard adjacent to the marquee, room 34.
The rooms in the old...
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