I cannot describe to you how bad mannered, grim, old and disgusting this hotel and its staff are, so I will list all of my observations over my time spent here: - It smells and looks like a hospice - The receptionist likes to help himself to free beer from the bar whilst at work - The staff have no... More

My parents booked for a large party to dine for their diamond wedding anniversary plus some guests staying a few nights. Menu booked in advance and day before manager rang to say hadn't ordered the food as been on holiday. It was for 27th December but was agreed and plenty of notice. In a recession would expect them to welcome... More

I travel for work extensively and occasionally use Best Western hotels however this hotel is the worst. There are very few staff, with the receptionist Multitasking covering the bar, restaurant and bar meal orders. On day 1 my room was not serviced, when I queried this I was told with a shrug of the shoulders by the receptionist that housekeeping... More

Stayed one night when attending a wedding in Christchurch. This hotel is an adequate base when visiting the area, basic rooms, basic service, basic everything really! Rooms were ok, free wifi a bonus, bed comfortable but mattress extremely old and dirty. Whole place could do with an upgrade, however the notice that the property is in administration on the front... More

We stayed here for one night and after checking in, if we could have left, we would. Our room cost £126 and it was a huge disappointment; we've stayed in cheaper and much nicer places in the lovely Christhurch. The room was basic, small and ugly. It overlooked a car park but had no coverings on the window, expect the... More

Stayed her for 3 nights. Found the staff very helpful,. Bedroom & bathroom clean & tidy. Food was excellant. Asked for half bottle of wine, They did not have one, but gave us a full bottle at half bottle price and said tht what we do not drink he would sell from the bar. Will certainly return.

My wife and I stayed here for a week and had a very enjoyable stay. Staff were excellent and friendly nothing was too much trouble. We had room 3 which overlooked the garden. We eat in the restaurant during our stay as we had taken advantage of the dinner when we booked, the food was good. Coupled with a short... More

We recently had occasion to visit Christchurch and chose the Waterford Lodge because of their website presentation. The place looked nothing like the photo's on the website, a lot of "photo-shopping" had obviously been utilized, it is the last time I let the home page picture help me decide on a hotel. The shower was blocked, there was only one... More

Stayed here for 1 night whilst on Business in the area. The room was very large think it must have been a family room. Was clean and tidy The hotel is fairly dated but provides a resonable stay Did not eat in the restaurant so cant judge the food