Booked a day at SenSpa with a boyfriend for 14 Feb - excellent facility, careless staff though that spoiled the experience - we booked a massage to have together, instead we were told that the booking was made wrong - their mistake, very little apology followed with the compensation - a free drink in restaurant! FYI massage is about 60£... More

My fiance and I were in the mood to try a Spa hotel and as this hotel had received many 5 star reviews it seemed a safe bet. While we did enjoy our time here, there were one or two areas which meant, for me, the value was not quite there. The room (admittedly a standard) was fine in terms... More

My wife and I stayed here for 2 nights as a gift from me for her 30th birthday. We arrived on Friday afternoon and checked in just after 3pm. The receptionist was very friendly and the porter was present to take our luggage to our room which was situated in another wing . Parking was limited as the hotel was... More

I think this is probably the best hotel and spa I've ever visited. The staff were SO attentive and friendly. Every. smallest thing was considered with an individual touch The hotel has loads of character whilst the spa was out of this world ........and as for the Hot Stone Harmony Massage ........ wow. More

We were disappointed with the decor of our room and public areas - they were a little tired. We had booked a Garden room for a 2 night stay and paid extra for use of the Spa facilities, booking 4 treatments between my husband and I. We were not offered a tour of the Spa as had been mentioned in... More

Our family stayed here yesterday for one evening and it was perfect! We were celebrating a double birthday and the staff made it very special! The whole weekend was amazing. From the moment we checked in, the lady on reception could not have been more polite and helpful. We had some family members that we with us for the evening... More

The hotel could not have done any more to make our one night stay more perfect. The staff at this hotel are amazing! From the reception staff (a really welcoming arrival), to the hotel drivers who collected us, free of charge, from the station, to the waiters in the restaurant - all so very friendly and helpful! The (Knightwood) room... More

My husband and I stayed in one of the Knightwood Rooms. The room wasnt as classic as we were led to believe but still comfortaqble and warm with a balcony that overlooked the garden and carpark, and the bed was very comfortable. The Senspa was amazing and sooo relaxing, would recommend it to anyone!! We ate at the Zengarden Restaurant,... More

my boyfriend and i stayed in Carey's Manor in November last year - 2011. we had an excellent stay and rate from Travelzoo. the meal, half price spa entry, prosecco and afternoon tea were included. the hotel was lovely with a big open fire. the breakfast was amazing and all locally sourced (which is a must in the new forest!).... More