First of all I must say that I don't know the area very well, so I can't comment on the location of the hotel. We stayed for one night for a Wedding, and the garden area where the ceremony was held was actually very nice, pretty and well kept. This hotel on the inside however is dark, dingy, shabby and... more

My husband and I wanted a holiday on the Isle of Wight. As I'm in a wheelchair, it had to be room on the ground floor with proper disabled facilities. Now that we have the disability discrimination act, how difficult should that be? On the Isle of Wight, very difficult! Thank goodness I found this beautiful small, but disabled-friendly hotel.... more

Early Summer 2008. The entrance hall is very dark and gloomy,with homemade notices stuck up everywhere. Reception desk is not in operation and seems to be running on a part time basis from a back office,you have to ring a bell for attention.The restaurant decor is awful,1980 s curtains and nylon lace table cloths. There are far too many tables,... more

I stayed at the Fernbank for a long weekend (3 nights) in April whilst visiting friends on the island. Working in the hospitality industry makes me one of those people who notice things that possibly others without the industry experience would not see. I am used to staying in four or five star properties around the UK and abroad so... more

I would like to comment about the Fernbank Hotel in Shanklin. I also stayed at the end of October and out of a sense of fairness, would like to express my very different views. I have taken short breaks in Shanklin before, and being my first time in this hotel, found the Fernbank Hotel to be of a high standard... more

Fernbank Hotels Management needs to take a long hard look at their customer care and booking reservations procedures; because I can tell you first hand they are in a shambolic state. My wife and I paid in full for our holiday, which was due to take place on September 10th 2007. Just three days before the start of our eagerly... more

I would never stay here again. It was very disappointing, and very expensive. We asked for a superior double room which was quite nice, but my mum who was in an adjacent double for a single person was in a much dowdier tiny space. There was one problem after another - the key was faulty, mum's radiator didn't work -... more

A little disappointed with our stay of 2 nights . We had a family room for myself and my husband and our children of 7 and 10. The welcome was very friendly but the room let the hotel down. It was cramped with a double bed and bunkbeds crammed in. The tv was at angle tucked down the side of... more

Elizabeth & Eric Elstone, Swindon We stayed at the Fernbank Hotel in Shanklin at the beginning of April for 5 nights and while we were there we celebrated our wedding anniversary. We had an excellent holiday there. The rooms were nicely decorated and spotlessly clean and all the staff were very kind and helpful. The owners gave us a very... more