Having had my fill of Douglas guest houses masquerading as hotels I let myself be taken in by the exterior of the Empress. What a let-down. Grumpy staff, room smaller than the bathroom of most 'proper' hotels, exciting view of the side of another building a (very) few metres away (there is mesh between the buildings, presumably to stop disappointed... More

We have stayed here a number of times for the Isle of Man Drama Festival - the after show bar is here so it saves the walk. Felt things were a little better this year.we had a good room with sea view, once scaffolding came down! It is a nice bar area and the food options in the bar early... More

We were on a heritage coach trip, visiting heriltage attractions on vintage coaches. The room was small but very clean. We had excellent meals in the evening with a good choice and the bar was reasonable. The staff were very helpful, and we can recommend the kippers!!

We picked this hotel because it looked nice in the photos so bit disappointed that it was in the middle of a refurbishment complete with scaffolding covering the front and a strong smell of paint in reception. There was only a handful of guests so it would have been nice to have a decent room rather than the one tucked... More

We stayed at this hotel over the New Year and were very impressed. The Aroma buffet restaurant serves an excellent range of Chinese and Indian food. You can eat as much as you like and the price is very reasonable. We stayed in the Penthouse Suite which has a fabulous balcony overlooking Douglas bay. The hotel is decorated beautifully throughout.... More

Our room was small but very clean with clean pillow cases and towels every day. However, there was no chest of drawers and we had to put our clothes on shelves in the wardrobe. Also, our floor creaked wherever we walked and I am sure we must have driven the people on the floor below mad! The food was good,... More

Very good location for touring the island by public transport in respect of which the 5 and 7 day tickets are good value. We had a good sized seaview executive room but you need to specify this and pay a bit extra. We could see that room sizes varied a lot, typical of older buildings, and noticed that some of... More

The hotel was one of the cheaper options available to me, i paid £70 for one night in a single room. The room was small in size but ok. The bed was comfy and free internet is provided. The breakfast is again a typical English breakfast with many hot and some cold options. The hotel is located along the promenade,... More

hotel is in excellent position for travelling round the island.Staff are helpful and pleasant but not intrusive.Food is well presented and hot.Breakfast deserves a special mention. Large choice and replenished regularly-kippers and porridge available on request. Our "executive room "was large and spotlessly clean. If i had to find fault it would be that more drawer space would be beneficial.... More