Over for the End to End. Hotel in a great location,helpfull staff, great breakfast to set you up for a days cycling. We were in an internal room that was clean and adequate and well serviced. Facilities are great but our swimming pool is a little bigger! Our children were in other accommodation and wished they were in this hotel!... more

Stayed during MGP week, which is always hectic.Staff were friendly and helpful,the rooms were cleaned and tidied every day.The only criticism is that the hairdryer wasnt up too much, so Id definetely advise to take your own.Good atmosphere in the bar at night, nice and relaxing. more

A BIG drawback - the Empress has no car park. The staff were less than helpful: 'We never advertised a car park'; 'We are an old Victorian hotel so they didn't need a car park'; 'You can park on the Promenade'. Well - yes you can if you can find a space close by - not easy in August! There... more

the staff were friendly - thats the good bit ! the room we had no.209 was a front sea facing room and was £92.50 per night B&B - well - the wallpaper was peeling off the wall under the window, the window surrounds had ingrained dirt (grey) - the chairs had stained upholstery and the 'white' valance on the bed... more

After reading reviews on this website regarding this hotel, we booked a short break here. The receptionist was extremely pleasant and helpful as were other members of staff whom we came into contact with. We found the hotel to be excellent in every aspect that we hoped for. The bedroom was immaculate and a bonus was added for we had... more

This is a grand old building in a fantastic location. The age of the building, however, means that it is extremely noisy at night, both through the walls from other bedrooms and (worst of all) from the floorboards above. After one night I sacrificed my (nice) first floor room with sea-view for a tiny room at the back of the... more

We were in the isle of man for our eldest daughter's wedding, a party of eight stayed in this hotel. The reception and bar area's were nice and clean and the reception staff very helpfull. We had a standard double room which was a bit on the small side, but comfortable and clean, no view either. My cousin paid a... more

We stayed in this hotel over the New Year. The receptionist was lovely, friendly and full of information. The breakfast is supposed to be freshly cooked. On the first morning the sausages were wrinkly and cold, the scrambled egg was watery and drinkable. Not good. The young girls serving the breakfast were giggling among themselves and speaking in their own... more

We booked a standard room at the Empress. It was clearly recently updated and was well appointed with a good bathroom with excellent power shower. We were only staying one night and were very pleased overall with the room, reception staff and the service at the function we attended at the hotel. Breakfast was fine and we were pleased that... more