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Sefton Hotel

4.0 of 5
Harris Promenade, Douglas IM1 2RW
Hotel amenities
Sefton Hotel
Ranked #10 of 26 hotels in Douglas
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232 reviews from our community

Traveller rating
    89
    63
    46
    23
    11
See reviews for
Families
30
 
Couples
86
 
Solo
17
 
Business
66
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Sussex, UK
Senior Contributor
31 reviews 31 reviews
28 hotel reviews
Reviews in 22 cities Reviews in 22 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 19 May 2013 NEW

Central, seafront location. Grand old building. Main reception looks a bit tired in places (few areas of peeling paint etc) and the overall layout is somewhat labyrinthine but welcome was warm and check-in was efficient. Room was large and included a sofa, desk etc, mine opened out on to the internal Atrium and as a result I could hear a... More

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Palacehoteliom, Manager at Sefton Hotel, responded to this review
20 May 2013

Thank you for taking the time to submit a review. We are pleased you enjoyed your stay with us. The hotel first opened its doors in 1892 hence over the years has had a number of sections and wings added on - adding to its "quirky" layout and we believe giving it great character. We are pleased you found your... More

Dublin, Ireland
Top Contributor
77 reviews 77 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 18 May 2013 NEW

Like the promenade in Douglas, the Sefton hotel has probably seen better days, particularly before the onset of package holidays in the 1960s. This was my first time on the island and thus, my first time at the hotel. The first thing that struck me concerned the hotel overall: it was obvious that parts of it had been redeveloped, while... More

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See 2 more reviews by AvidIrishReader for Douglas
Palacehoteliom, Manager at Sefton Hotel, responded to this review
22 May 2013

Thank you for your very comprehensive review of our hotel. The hotel was built back in 1892 and over the years has had sections added and redeveloped as you have mentioned - works are ongoing and we hope to start refurbishing a number of areas in the near future. On the plus side we are pleased you enjoyed your room... More

leeds
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 12 May 2013

We stayed two nights at the Sefton. Stayed in the "Speakers suite". Fantastic room, very spacious lounge, B and O sound and tv system, kitchenette hidden away in cupboards, wine, fresh fruit, mineral water and hot drinks provided. Robes, tv and speakers, twin basins, roll top bath and wet room double power shower in bathroom. Bedroom B and O also,... More

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Palacehoteliom, Manager at Sefton Hotel, responded to this review
13 May 2013

Thank you for taking the time to submit a review following your stay at The Sefton and thank you for your glowing comments. We are very proud of our new Suites, and we are delighted they lived up to your expectations. Equally we are pleased you found our staff friendly and helpful and the breakfast and Gallery restaurant to be... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 May 2013 via mobile

We were led to a floor and left at the lift on checking in at midnight, only to find that the floor was incorrect. On returning some distance to reception it was unmanned. The room key cards were poor - we needed four different cards in 24 hours.

Was this review helpful? Yes 1
Palacehoteliom, Manager at Sefton Hotel, responded to this review
7 May 2013

Thank you for your feedback following your recent stay with us. We are sorry you encountered problems with your key card and the check in process. All feedback is vital to us and we thank you for bringing this matter to our attention. More

UK
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 May 2013

A great position on the promenade in Douglas, with two excellent restaurants attached - one either side. Both were excellent. The staff were all very friendly and helpful, and even offered to print out our boarding passes as we checked out. There is some parking in the hotel, but if you cant find a space, there is a good multi... More

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Palacehoteliom, Manager at Sefton Hotel, responded to this review
3 May 2013

Thank you for taking the time to review our hotel and for your positive feedback. As you say the hotel is in a great position on Douglas promenade. We are pleased you found our staff helpful and friendly and enjoyed both of our restaurants, Sir Normans and The Gallery. We look forward to welcoming you back again in the future. More

Manchester
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 May 2013

This was our third stay on the Isle of Man and the Sefton Hotel it is a 15 minute walk from the ferry terminal. On arrival the receptionist had us checked in quickly. The Atrium room was fantastic ! tea and coffee available, chilled water in the fridge. The Sir Norman Wisdom bar is fine for a drink and pub... More

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See 2 more reviews by Tinkertoo for Douglas
Palacehoteliom, Manager at Sefton Hotel, responded to this review
3 May 2013

Thank you for taking the time to review your stay with us and for your positive feedback. We are pleased you enjoyed staying in one of our lovely Atrium rooms and found the service and quality of food at our Gallery Restaurant "excellent". We look forward to welcoming you back again in the future. More

Anglesey
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 29 April 2013

Booked the weekend special deal of dinner bed and breakfast advertised at £99 however no rooms available at this rate and had to pay £119 as it was a special occasion for my mum and dad I paid an extra £10 for a deluxe atrium room unfortunatley this room had a leak in the roof on the balacony and the... More

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Palacehoteliom, Manager at Sefton Hotel, responded to this review
2 May 2013

Thank you for taking the time to submit a review following your stay with us. We are sorry that we did not fully meet your expectations on this occasion and have noted your comments. All feedback is vital to us enabling us to focus on and correct any possible service issues as they arise. On the plus side we are... More

Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 25 April 2013

I am not sure what decade the 4 star rating was given to the Sefton, but it is out-dated, dingy, tired, and filthy in appearance... The musty smell is every where... Booked an ocean view room, but can't see through the dirty windows.... Was afraid to sit in the sitting area in front of the windows to enjoy the view... More

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Palacehoteliom, Manager at Sefton Hotel, responded to this review
30 April 2013

Thank you for taking the time to review your stay with us. We are sorry that we did not meet your expectations on this occasion and have noted your comments and will review and address where possible. More

Huddersfield, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 23 April 2013

Staying at this good quality hotel for 3 nights for a family wedding .we had a good size spotless room with a good comfy bed,clean sheets ,fluffy white towels and always hot water in a spacious bathroom.good supply of tea and biscuites our room, had a balcony that overlooked the stunning atrium.breakfast was of a good standard with the usual... More

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Palacehoteliom, Manager at Sefton Hotel, responded to this review
24 April 2013

Thank you for taking the time to submit a review. We are delighted to hear that your stay with us was a success, especially given that you were celebrating such a special occasion. We will pass on your kind comments to Daniel and our staff. We look forward to welcoming you back in the future. More

Howden, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 22 April 2013

Recently had sunday lunch at the Sefton. Superb. Start with a glass of bubbles then a buffet choice for starter, main and pudding. Listening to wonderful live music. Food is served buffet style in the beautiful attrium. Wide range of options - salads, seafood, pates and cold meats in addition to the roast meats and vegetables. If you wanted soup... More

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Palacehoteliom, Manager at Sefton Hotel, responded to this review
24 April 2013

Thank you for reviewing your "Sunday Lunch" at the Sefton. Our lunches are very popular and we are delighted you and your husband enjoyed our food and the service provided. Thank you. More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Sea view(9)
  • Gallery restaurant(6)
  • Nice touch(4)
  • Atrium rooms(4)

Additional Information about Sefton Hotel

Address: Harris Promenade, Douglas IM1 2RW
Region: United Kingdom > Isle of Man > Douglas
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotels in Douglas
#8 Family Hotels in Douglas
Price Range: ££
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
A luxurious 4-star hotel in Douglas, close to the capital’s main shopping and business districts, The Sefton combines finely restored Victorian elegance, a modern extension centred round a beautiful indoor water-garden, and the new 5-star quality Sefton Suites. If you want luxury, convenience and tranquillity, The Sefton is the obvious choice. ... more   less 
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Also Known As:
Sefton Hotel Douglas
Sefton Hotel Isle Of Man/Douglas

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Sefton Hotel
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