The friendly staff almost, but not quite, compensate for this rundown jaded establishment. What I didn't realise until I retired for the night was that immediately outside my bedroom window there was a huge noisy heating or airconditioning unit, which clattered away all night. To make matters worse, a subsequent letter to the management has never been answered or even... more

booked this hotel at £100 per night ,.room was dirty and disgusting like a grotty b&b in blackpool. booked in at 6-15 pm booked out at 6-30pm my advice to anyone thinking of staying in this hovel is STAY AWAY and book in to the local travel inn like we did ,you will get a much superior room at half... more

I had read the reviews on this hotel and I disagree with some people. I found the hotel to be Full of character ( due to its many original features). I found the staff very helpful, The lift was out of order and we were unable to get to our room as we had a pram and could'nt get up... more

....quite difficult to know how to pitch this review. I think all the other reviews reflect how i felt about it, both good and bad. The hotel looks very grand and stately and was clearly built in the boomtime for Southport. However, just like the town, the hotel has clearly seen better days and just like the town, there would... more

This is a monstrosity of a hotel that should be put out of its misery. The staff in this rambling, dirty edifice on Southport's seafront clearly haven't been given the resources, or more likely any resonable fiscal incentive, to run the hotel to anything like acceptable standards. Upon squeezing sideways into my tiny room (all the rooms I saw were... more

loved the location of the hotel.. we got a room overlooking the promenade too., that was a big bonus.. the cleanliness and service was good.. didnt get to use other amenities but they were available for people who wanted.. parking falls a bit short of space for all the guests.. but overall, it was a wonderful weekend that we spent... more

Stayed there this weekend with Husband and 5 year old daughter. My mum and sister's family has also booked in separately. Once I had advised over the phone, they remembered we were all together and were very helpful at the reception desk, a very personal service. It is a good old fashioned Victorian Hotel and I wouldn't like to see... more

I stayed here because a friend was hosting a wedding here. It's very 3 star - my room was cheap so therefore TINY. I had the best view...of A ROOF and felt unsafe to open my window at night because it was a flat roof and anyone could get in. For what you get in the US for 3 star... more

On holiday with my husband, teenage daughter and young son. The only good thing I could really say about this hotel is that the staff were helpful and friendly. We had read numerous reviews and asked for a refurbished room when we booked the hotel. Previous reviews had suggested that these rooms were of a much better standard. We also... more