This is the third time staying here in Hayes and again not disappointed. The staff on reception were very helpful and cheerful. The room was huge, clean and welcoming after a 4 hour drive. The housekeepers do a brilliant service to the hotel. is in an ideal location if visiting London Central, bus right outside the door and train station... More

I had traveled from Derby to see my misses, i had stayed for three nights. Firstly the staff messed up the first procedure we need to do which is book your self in to the hotel, when arriving in the room it smelt really bad and was left in such a bad state!! The windows had then been opened for... More

Decent rooms as always, being refurbished apparently, but I never saw any disruption. Free wi-fi for half an hour and then only £3.00 if you require 24 hours, thats a price reduction of £9.00 Friendly Staff in both reception and bar / restaurant. More

our 5th time staying at this premier inn as we use it for a convenient base for london trips. as you pull into the car park from a 2 hour drive the aroma of steaks from the grapes beefeater next door is too much to resist. we had our new years eve meal at the grapes which was nice as... More

We stayed at this hotel and had a really enjoyable stay. Reception staff exceptional for a ‘budget' hotel, nothing was too much trouble. Rooms clean and comfortable More

Visiting friends in the area just before New Year. Room lovely, warm and clean. Bed was sooo comfy - best nights sleep I've had in a hotel for ages! Receptionists friendly welcoming & v. helpful. We had a problem with a plug hanging off the wall. We reported this on the way out to dinner, on our return it had... More

First, can I say the staff are lovely and helpful, but due to the following, they would need to do something special to make me stay again! 1: Temperature was freezing outside, but Aircon/heater not working. Room was like a fridge!!! They did immediately give me a heater, but no matter what I did with the control, it was so... More

Spent two nights at this hotel (13 &14/12/2011). Check-in friendly and efficient, room very clean and spacious enough for two - I had a double plus sofa bed to myself. Equipment in room was what I expected in this category (Flat screen TV, hairdryer, coffee/tea making facilities, shower over bath, etc. Individual heating/airco, latter of which is probably neccessary in... More

For only £39 this is a steal, very conveniently located good transport links, we had a great time and awesome breakfast for under £60. Definitely recommend. More