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All 12 West Drayton hotels »

Novotel London Heathrow

4.0 of 5
Cherry Lane, West Drayton UB7 9HB, England
Hotel amenities
Ranked #2 of 12 hotels in West Drayton
4.0 of 5 stars 522 Reviews
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522 reviews from our community

What travellers say about this hotel
  • Very good(15)
  • Swimming pool(8)
  • Sofa bed(7)
  • Hoppa bus(7)
  • Room service(6)
  • Airport hotel(6)
  • Bar area(5)
  • Great value(5)
  • Front desk staff(5)
  • Only negative(4)
Traveller rating
    142
    244
    81
    36
    19
Only show reviews for Family (149) | Couples (137) | Business (115)
Date Rating
hardytours
Ipswich, United Kingdom
Senior Reviewer
10 reviews
7 helpful votes
4 of 5 stars Reviewed 17 February 2012 NEW

I booked this at very short notice having had a flight cancelled at 7pm one evening. This meant I did not spend long investigating which hotel to book and went for the Novotel on reputation of it being reasonable and a good price. The hotel turned out to be better than expected. Rooms were fairly standard for Novotels, modern and... More

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clonNewport
newport
Reviewer
3 reviews
5 of 5 stars Reviewed 17 February 2012 NEW

I stayed in the Novotel London Heathrow from the 13 to the 16th February with my wife and 2 kids. The hotel is very nice and clean. The pool and fitness rooms are great, the kids loved the pool. The breakfast was very enjoyable and had a nice range of items. The staff were very friendly and we enjoyed our... More

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Posted by an Accorhotels.com traveller
exeter
1 review
5 of 5 stars Reviewed 15 February 2012 NEW

Excellent hotel. Safe Parking close to hotel reception. Good local amenities in West Drayton. Nice Restaurant/Breakfast Area. Frequent Bus service to airport terminals. Good soundproofing makes for no disturbance from planes landing or departing from heathrow. More

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BernardPanisse, General Manager at Novotel London Heathrow, responded to this review
16 February 2012

Thank you for taking the time to post your review online. I really appreciate your positive feedback. We look forward to welcoming you back to the hotel soon. Kind regards Bernard Panisse General Manager More

Posted by an Accorhotels.com traveller
abertillery
3 of 5 stars Reviewed 11 February 2012

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BernardPanisse, General Manager at Novotel London Heathrow, responded to this review
16 February 2012

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Cymro36
Wales
Senior Contributor
28 reviews
16 helpful votes
4 of 5 stars Reviewed 9 February 2012

My wife and I only spent one night at this hotel before catching an early flight from Heathrow. We also left our car there for the duration of our trip. As airport hotels go, we would rate this one as above average. Our room was comfortable and quiet, which was all we needed. We did not eat in the restaurant,... More

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BernardPanisse, General Manager at Novotel London Heathrow, responded to this review
16 February 2012

Dear Guest, Thank you for taking the time to post your comments on Tripadvisor. I was very happy to read that you enjoyed your sejour and found the hotel convenient for the purposes of your stay. Kind regards Bernard Panisse General Manager More

Dan_Sin_Kween
Bournemouth, United Kingdom
Top Contributor
60 reviews
178 helpful votes
5 of 5 stars Reviewed 7 February 2012

You can probably count the number of Heathrow hotels with a pool using one hand, and they usually come at a price. As soon as I saw this one at this price I booked straight away. A couple of days after I starting thinking, "Why is it so cheap?". After checking in I expected a nasty surprise. I'm glad to... More

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BernardPanisse, General Manager at Novotel London Heathrow, responded to this review
16 February 2012

Dear guest, thank you very much for your nice review. I am glad that you enjoyed your stay and we look forward to welcome you back in the near future. Kind regards Bernard Panisse General Manager More

nonabidut
brig
Contributor
16 reviews
12 helpful votes
3 of 5 stars Reviewed 7 February 2012

How could someone staying at an airport hotel for few days (not for business) have a good time? You can go to London, which means you can either take a taxi to the Heathrow airport (12pound) or shuttle bus, and from then on take the subway to London city. Or, you can also rot in your room watching tv, movie,... More

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BernardPanisse, General Manager at Novotel London Heathrow, responded to this review
16 February 2012

Thank you for taking the time to post you review online . Although I was pleased to read that you enjoyed the hotel and the location, I was disappointed to read your comments regarding the room service, which is normally given very positive reviews on Tripadvisor. I will be sharing this with the F&B Manager and Head Chef to ensure... More

Paul G
Kent
Reviewer
3 reviews
4 helpful votes
2 of 5 stars Reviewed 7 February 2012

I only stayed here 1 night but would never again. On entering the hotel the lobby looks impressive but it's all down hill from there. The rooms have warm air units in which are very noisy and woke me up during the night a few times with clicking/banging noises & I can normally sleep through most things. None of the... More

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BernardPanisse, General Manager at Novotel London Heathrow, responded to this review
16 February 2012

Thank you for taking the time to share you feedback online, I am very sorry that the service from my team did not meet your expectations. Concerning your remarks about not having British staff serving you at the reception, I would like to emphasise two things: London is the most cosmopolitan city in the world, which has a rich diverse... More

Deana J
France
Contributor
18 reviews
10 helpful votes
4 of 5 stars Reviewed 4 February 2012

Stayed 2 nights on a business trip. Staff friendly and helpful. Rooms clean, modern, functional; iron and ironing board in room and I like the fact that there is a 2nd door shutting off the foyer/bathroom area to provide an extra barrier to insulate from noise in the corridor. The only downside is no free WiFi in the rooms. Charging... More

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BernardPanisse, General Manager at Novotel London Heathrow, responded to this review
16 February 2012

Dear Guest, Thank you for taking the time to share your experiences at our hotel on Tripadvisor. I was happy to read you enjoyed. I have noted your comments regarding the Wifi and I would like to inform that we should have free Wifi in the rooms very soon. I will pass your comment to the food and beverage department... More

PickyTravellerGuy
London, United Kingdom
Senior Reviewer
6 reviews
4 helpful votes
4 of 5 stars Reviewed 30 January 2012

This is in line with the rest of the Novotel brand. Large, well appointed lobby with bar and restaurant which looked nice, although I got nothing to eat. If you do want something to eat, head for THE PLOUGH PUB, on Sipson Road. Brilliant. Lovely food, huge portions at a reasonable price. 5 minute walk from the hotel. Be warned... More

Was this review helpful? Yes
BernardPanisse, General Manager at Novotel London Heathrow, responded to this review
16 February 2012

Dear Guest, Thank you for taking the time to share your experiences at our hotel on Tripadvisor. I was happy to read you enjoyed your stay . I have noted your comments regarding the Wifi and I would like to inform that are looking to have free Wifi in rooms very soon. Kind regards Bernard Panisse General Manager More

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Novotel London Heathrow Also Known As

  • Novotel Hotel London Heathrow
  • Novotel West Drayton
  • West Drayton Novotel
Address: Cherry Lane, West Drayton UB7 9HB, England

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Novotel London Heathrow
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