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All 12 West Drayton hotels »

Sheraton Heathrow Hotel

4.0 of 5
Colnbrook Bypass, Heathrow Airport, West Drayton UB7 0HJ, England
Hotel amenities
Ranked #7 of 12 hotels in West Drayton
3.0 of 5 stars 756 Reviews
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756 reviews from our community

What travellers say about this hotel
  • Hoppa bus(15)
  • Free internet(10)
  • Very good(10)
  • Club room(10)
  • Friendly and helpful(8)
  • Early morning flight(8)
  • Ground floor(6)
  • White Horse(6)
  • Air conditioning(6)
  • Not sure(4)
Traveller rating
    66
    238
    224
    126
    102
Only show reviews for Family (60) | Couples (235) | Business (172)
Date Rating
SandJWhitby
Whitby
Contributor
16 reviews
4 helpful votes
3 of 5 stars Reviewed 17 February 2012 NEW

Admittedly the hotel is undergoing refurbishment but the standard was far less than you would expect from a Sheraton. Because of the refurbishment the check in desk was a temporary arrangement. When we arrived for an overnight stay, having returned from a 13 hour flight from Bangkok, we went to the desk to check in to be told "This isn't... More

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GardenerBuff
UK
Senior Contributor
23 reviews
15 helpful votes
2 of 5 stars Reviewed 16 February 2012 NEW

Bit of a mess at the moment. Competitively priced but when you see the lack of facilities then you understand why. However it is in a very convenient spot for an early morning flight departure and will undoubtedly be good when the building work is finished, which I gather is planned for the end of feb 2012. More

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E4_traveller
London, United Kingdom
Contributor
14 reviews
6 helpful votes
3 of 5 stars Reviewed 13 February 2012 NEW

I won this hotel on Priceline at a bid of £40 ($62) for a 4* weeknight stay in the LHR area. Having read some dreadful reviews, I wasn’t chuffed about staying here but the hotel was definitely not the Armpit of Hell that I was expecting. The renovations are nearing completion and the new reception area is already open. Check-in... More

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jad74
Suffolk, England
Reviewer
3 reviews
7 helpful votes
3 of 5 stars Reviewed 12 February 2012 NEW

Stayed at this hotel for one night, prior to an early fligt from Heathrow the next day. Got a good rate on priceline (bit under $80/night); seemed good for an off-site airport hotel at Heathrow. Check-in was quick and efficient, and the front-desk staff were really friendly and helpful. There was a lot of renovation work going on on the... More

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greeneyes010
Helsinki, Finland
Reviewer
5 reviews
7 helpful votes
2 of 5 stars Reviewed 12 February 2012 NEW
1
person found this review helpful

I have stayed at this hotel before also but this time my stay was very much below average. I was upgrated to preferred floor. This hotel is doing moderations..but to tell the truth.. i didnt see any improvement concerning rooms at least. I was just wondering if my room was upper class... how terrible were those normal rooms. When i... More

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MARLEYDover
Dover
Senior Contributor
25 reviews
9 helpful votes
4 of 5 stars Reviewed 5 February 2012

We stayed at the Sheraton prior to going on holiday it's a Nice hotel , lovely rooms , clean and comfortable my only complaint is £3:50 for a small bottle of water and £5 for half a beer in the mini bar. Our stay included parking but we has to get taxis to the airport and at £21 a15 min... More

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Guest_Relations-SH, Manager at Sheraton Heathrow Hotel, responded to this review
7 February 2012

Dear Guest, We are happy you liked our hotel facilities. Thank you for your nice review. We are sure you would enjoy them even more, now that our reception area has been nicely refurbished. Very soon we will also have a new and exciting restaurant and bar. We have noted your comments regarding the mini bar and will look into... More

Paul W
Manchester, United Kingdom
Reviewer
3 reviews
2 helpful votes
1 of 5 stars Reviewed 2 February 2012

Stayed 1 night as working near Heathrow on business, lots of building work going on, but only on reception from what i can see. Stayed in a ground floor room. Room was tired, poor decorating, uncomfortbale bed, air conditioning was noisy and just blew out hot air, no cooling, I opened the window and the handle was hanging off the... More

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Guest_Relations-SH, Manager at Sheraton Heathrow Hotel, responded to this review
7 February 2012

Dear Guest, I am sorry to read your comments about your stay, especially that you didn’t like your room. Our beds are all Sheraton Sweet Sleeper beds and usually we get good comments about them. As a part of our continuing dedication to make the Sheraton Heathrow an even better place to stay, we are currently working on a new... More

docscooter
UK
Top Contributor
112 reviews
68 helpful votes
4 of 5 stars Reviewed 1 February 2012
1
person found this review helpful

Finally I found an airport hotel worth visiting and the money. I thought I would never do it, well around Heathrow anyway. I booked this though an agent to get a good rate with free parking included and we were very happy with what we recieved. Keep it up guys if this is how you do it here we will... More

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Guest_Relations-SH, Manager at Sheraton Heathrow Hotel, responded to this review
7 February 2012

Dear Guest, Thank you very much for your excellent feedback about the Sheraton Heathrow. We are happy we could give you a warm and friendly welcome, especially at check in and that your room was to your likening. Your comments keep us motivated to focus on our strong points, improving our services, so we can surpass your expectations next time... More

Nosassenach
Plymouth England
Senior Contributor
21 reviews
5 helpful votes
4 of 5 stars Reviewed 1 February 2012

They are in the middle of a major renovation and still attempting to provide a good service. Checkin and out was as efficient as usual We were club class free drinks and snacks, nice room,comfortable Bed and pillows. The evening meal was good although not quite as hot as it should be. Look forward to staying again when the renovations... More

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Guest_Relations-SH, Manager at Sheraton Heathrow Hotel, responded to this review
7 February 2012

Dear Guest, Thank you for your good comments about your last stay with us. We are happy you enjoyed our facilities. The renovations of our restaurant and bar will be finished by the end of the month of February and we will reopen with an exciting concept and new menu. We look forward to welcome you then. Best regards, Antoni... More

jrk011
Florida
Contributor
13 reviews
9 helpful votes
2 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

The hotel might have been worth of a 4-star rating some 20 years ago, but it was sadly allowed to run down to the current level. It is being renovated now, but the end effect does not show yet. I was forewarned, so this didn't come up as a surprise, still in the first room the bathroom lights would not... More

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Guest_Relations-SH, Manager at Sheraton Heathrow Hotel, responded to this review
7 February 2012

Dear Guest, Thank you for your honest feedback about your stay at the Sheraton Heathrow. We are sorry that you didn’t like our hotel and apologize for the inconvenience occurred with the bathroom light. By the end of the month of February we will reopen our restaurant and bar, both with exciting new concepts and menus. We are sure you... More

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Sheraton Heathrow Hotel Also Known As

  • Sheraton West Drayton
  • Sheraton Heathrow
  • West Drayton Sheraton
Address: Colnbrook Bypass, Heathrow Airport, West Drayton UB7 0HJ, England

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Sheraton Heathrow Hotel
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