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Thistle London Heathrow


Hotel class 3.0 of 5
Bath Road - Longford, West Drayton UB7 0EQ, England
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Reviews you can trust

63% Do not recommend
2.5 of 5 stars 244 reviews
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By trip type
All (244)
[ Date ] [ Rating ]
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4 of 5 stars
Baltimore
9 Nov 2009 | Trip type: Business, Solo travel New

I must admit, I was worried after reading not-so-good reviews of this hotel, but my experience at Thistle Heathrow there was nothing but good from start to finish. No wait at all at check-in (although there was a large group of people right after me which would surely have caused a long wait had I arrived later...) The woman at... more

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2 of 5 stars
Vancouver BC, Canada
8 Nov 2009 | Trip type: Couples New

On arrivel there was a long delay at reception, the internet computer was not working and nobody seemed to care! The duty manageress was chatting to staff but not helping anyone. After a long walk to our room it proved to be small and there was mold around the shower. There was no information folder in the room for local... more

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1 of 5 stars
Leeds
3 Nov 2009 | Trip type: Friends getaway

I dont know where to start....from to check in to check out i wanted to blow my brains out nothing was more difficult than communicating with the staff of which there was not 1 British person amoung them. Everyone bar the cleaners were beyond rude. I ordered 2 coffees and a bottle of coke at the bar, the barmans mobile... more

Management response from
Tara Farnham, Customer Relations

Thank you for your recent review. I would personally like to apologise that you did not enjoy your stay with us. I was especially disappointed to read that the members of staff you encountered where unhelpful. Please let me assure you that I am taking your points up with the relevant managers to ensure the issues you encountered are rectified...

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1 of 5 stars
New York
30 Oct 2009 | Trip type: Business, Solo travel

There are a number of problems with this hotel. First, it is classed as a luxury hotel on the website and that is just....well, rediculous. Upon arriving at 11:00 I was told that the restaurant was closed but that there was a room service menu. Then I was told that there was no elevator, but a concierge would assist me... more

Management response from
Tara Farnham, Customer Relations

I was naturally disappointed to read your review and would like to apologise to you personally for the inconvenience caused during your stay with us. Please let me assure you that I am taking your points up with the relevant managers to ensure the issues you encountered are rectified where ever possible. Please accept my apologies again.

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4 of 5 stars
Calgary
29 Oct 2009 | Trip type: Business

Having read previous reviews wasn't quite sure what to expect, but was pleasantly surprised. On first sight, the lobby is fairly standard, staff was fairly attentive but walking to the room (by the way, there is no elevator, so beware if you have physical difficulty in climbing stairs!) I wondered what on earth I had done as the corridors looked,... more

Management response from
Tara Farnham, Customer Relations

Many thanks for your review on your recent stay with us at Thistle Heathrow. It is always pleasing to receive positive comments. We look forward to welcoming you back in the future.

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1 of 5 stars
London
23 Oct 2009 | Trip type: Couples

I am in this hotel right now and I really wish we'd gone else where. The building is tired and shabby. We've paid for parking but there is none. People are parked on double yellow lines, up on the kerbs and just all over the place. It is utter chaos and all reception tell us to do is to keep... more

Management response from
Thistle_CS, Customer Relations Manager

Thank you for your recent review. I would personally like to apologise to you for the inconvenience caused to you and that certain aspects of your stay did not meet your expectations. Feedback is important to us as we use it to further improve our services and standards. Please let me assure you that I am taking your points up...

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1 of 5 stars
London
23 Oct 2009 | Trip type: Couples

We booked here for the convenience of staying the night before we flew and being able to park for our holiday. The hotel is tired and too busy for the number of staff on the desk. But the main problem is the parking. There simply isn't enough. Cars are double parked and on yellow lines or the grass. The advice... more

Management response from
Thistle_CS, Customer Relations Manager

I was naturally disappointed to read your review and would like to apologise to you personally for the inconvenience caused to you during your stay with us. Please let me assure you that I am taking your feedback reagrding the car park up with the General Manager of the hotel to ensure your comments are investigated and the issues addressed....

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1 of 5 stars
Canada
20 Oct 2009 | Trip type: Couples

We stayed here after a late flight from Cairo. I wish we hadn't. It's just awful. There is no elevator and it's a warren of long hallways with dark wood doors. You could get lost and feel that you were walking down those halls forever. The reception is very hard to get back too the signage was useless. It's not... more

Management response from
Thistle_CS, Customer Relations Manager

Thank you for your recent review. I would personally like to apologise to you for the inconvenience caused to you with regards to the hotel not having a lift and and that certain aspects of your room did not meet your expectations. A porter service is offered to our guests with baggage due to there being no lift and I...

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2 of 5 stars
Manchester
18 Oct 2009 | Trip type: Business

I stayed at the hotel for 1 night for business. To be honest this is as long as I could stand. The room was very poor. The toilet door didn't open all the way as the toilet was in the way. The shower took ages to warm up and the aircon was awful. I ate in the restaurant in the... more

Management response from
Thistle_CS, Customer Relations Manager

Thank you for your recent review. I would personally like to apologise to you for the inconvenience caused to you and that certain aspects of your stay did not meet your expectations. Feedback is important to us as we use it to further improve our services and standards. Please let me assure you that I am taking your points up...

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3 of 5 stars
england
10 Oct 2009 | Trip type: Couples

stayed at the thistle 2 weeks ago before flying to usa, we had an exceptional deal of only £74 overnight including 15 days parking so i have no option but to rate it highly, the hotel is in need of modinization, but to be honest it is full most nights so i suppose they think why bother, but it is... more

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Thistle London Heathrow Also Known As

  • Thistle London Heathrow Hotel
  • Thistle London Heathrow West Drayton
  • Thistle Heathrow
Address: Bath Road - Longford, West Drayton UB7 0EQ, England