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Thistle London Heathrow


Hotel class 3.0 of 5
Bath Road - Longford, West Drayton UB7 0EQ, England
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Reviews you can trust

63% Do not recommend
2.5 of 5 stars 246 reviews
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By trip type
All (246)
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3 of 5 stars
FL200 and Climbing
21 Nov 2009 | Trip type: Business, Solo travel New

OK, that's a little harsh. Infact, a lot harsh. The hotel is fine. It's an old building set over two floors but suffers from not having a lift. Additionally, some of the rooms feel like they're in another time zone by the time you've walked up stairs, down stairs turned corners, gone past the same place twice, passed through big... more

Never again
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1 of 5 stars
Swansea
18 Nov 2009 | Trip type: Couples New

We booked this hotel for one as we were flying out of heathrow the next morning. We were not expecting a great hotel, and wer'nt disappointed. On arrival, the check in took ages, the room was very basic, and the bathroom was a disgrace. The evening meal was a awful, and the breakfast was not much better. The main bar... more

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4 of 5 stars
Baltimore
9 Nov 2009 | Trip type: Business, Solo travel

I must admit, I was worried after reading not-so-good reviews of this hotel, but my experience at Thistle Heathrow there was nothing but good from start to finish. No wait at all at check-in (although there was a large group of people right after me which would surely have caused a long wait had I arrived later...) The woman at... more

Management response from
Thistle_CS, Customer Relations Manager

Thank you for taking the time to review your recent stay with us at Thistle London Heathrow. I am delighted with your feedback and pleased the hotel was able to accommodate your needs. I will be sure to share your positive comments with the rest of the team and we look forward to welcoming you back in the future.

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2 of 5 stars
Vancouver BC, Canada
8 Nov 2009 | Trip type: Couples

On arrivel there was a long delay at reception, the internet computer was not working and nobody seemed to care! The duty manageress was chatting to staff but not helping anyone. After a long walk to our room it proved to be small and there was mold around the shower. There was no information folder in the room for local... more

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1 of 5 stars
Leeds
3 Nov 2009 | Trip type: Friends getaway

I dont know where to start....from to check in to check out i wanted to blow my brains out nothing was more difficult than communicating with the staff of which there was not 1 British person amoung them. Everyone bar the cleaners were beyond rude. I ordered 2 coffees and a bottle of coke at the bar, the barmans mobile... more

Management response from
tthistle, Customer Relations

Thank you for your recent review. I would personally like to apologise that you did not enjoy your stay with us. I was especially disappointed to read that the members of staff you encountered where unhelpful. Please let me assure you that I am taking your points up with the relevant managers to ensure the issues you encountered are rectified...

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1 of 5 stars
New York
30 Oct 2009 | Trip type: Business, Solo travel

There are a number of problems with this hotel. First, it is classed as a luxury hotel on the website and that is just....well, rediculous. Upon arriving at 11:00 I was told that the restaurant was closed but that there was a room service menu. Then I was told that there was no elevator, but a concierge would assist me... more

Management response from
tthistle, Customer Relations

I was naturally disappointed to read your review and would like to apologise to you personally for the inconvenience caused during your stay with us. Please let me assure you that I am taking your points up with the relevant managers to ensure the issues you encountered are rectified where ever possible. Please accept my apologies again.

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4 of 5 stars
Calgary
29 Oct 2009 | Trip type: Business

Having read previous reviews wasn't quite sure what to expect, but was pleasantly surprised. On first sight, the lobby is fairly standard, staff was fairly attentive but walking to the room (by the way, there is no elevator, so beware if you have physical difficulty in climbing stairs!) I wondered what on earth I had done as the corridors looked,... more

Management response from
tthistle, Customer Relations

Many thanks for your review on your recent stay with us at Thistle Heathrow. It is always pleasing to receive positive comments. We look forward to welcoming you back in the future.

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1 of 5 stars
London
23 Oct 2009 | Trip type: Couples

I am in this hotel right now and I really wish we'd gone else where. The building is tired and shabby. We've paid for parking but there is none. People are parked on double yellow lines, up on the kerbs and just all over the place. It is utter chaos and all reception tell us to do is to keep... more

Management response from
Thistle_CS, Customer Relations Manager

Thank you for your recent review. I would personally like to apologise to you for the inconvenience caused to you and that certain aspects of your stay did not meet your expectations. Feedback is important to us as we use it to further improve our services and standards. Please let me assure you that I am taking your points up...

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1 of 5 stars
London
23 Oct 2009 | Trip type: Couples

We booked here for the convenience of staying the night before we flew and being able to park for our holiday. The hotel is tired and too busy for the number of staff on the desk. But the main problem is the parking. There simply isn't enough. Cars are double parked and on yellow lines or the grass. The advice... more

Management response from
Thistle_CS, Customer Relations Manager

I was naturally disappointed to read your review and would like to apologise to you personally for the inconvenience caused to you during your stay with us. Please let me assure you that I am taking your feedback reagrding the car park up with the General Manager of the hotel to ensure your comments are investigated and the issues addressed....

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1 of 5 stars
Canada
20 Oct 2009 | Trip type: Couples

We stayed here after a late flight from Cairo. I wish we hadn't. It's just awful. There is no elevator and it's a warren of long hallways with dark wood doors. You could get lost and feel that you were walking down those halls forever. The reception is very hard to get back too the signage was useless. It's not... more

Management response from
Thistle_CS, Customer Relations Manager

Thank you for your recent review. I would personally like to apologise to you for the inconvenience caused to you with regards to the hotel not having a lift and and that certain aspects of your room did not meet your expectations. A porter service is offered to our guests with baggage due to there being no lift and I...

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Thistle London Heathrow Also Known As

  • Thistle London Heathrow Hotel
  • Thistle London Heathrow West Drayton
  • Thistle Heathrow
Address: Bath Road - Longford, West Drayton UB7 0EQ, England