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All 12 West Drayton hotels »

Thistle London Heathrow Hotel

Bath Road - Longford, West Drayton UB7 0EQ, England
Hotel amenities
Ranked #10 of 12 hotels in West Drayton
2.5 of 5 stars 521 Reviews
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521 reviews from our community

What travellers say about this hotel
  • Car park(13)
  • Free bus(8)
  • Would not recommend(7)
  • Very good(7)
  • Star hotel(7)
  • Night stay(7)
  • Premier Inn(6)
  • Reception area(5)
  • Very small(5)
  • Room service(5)
Traveller rating
    34
    88
    117
    121
    160
Only show reviews for Family (38) | Couples (162) | Business (128)
Date Rating
31EST
Ruthin, United Kingdom
Senior Contributor
22 reviews
6 helpful votes
4 of 5 stars Reviewed 19 February 2012 NEW

Some parts of this hotel are 5 star standard while others are dirty & dated. Externally, it looks pretty depressing but the reception area is really nice. The standard of cleaning in rather a dated room was unacceptable. Great view of Terminal 5 & aircraft from a nice breakfast room. Lots of parking and excellent customer service. A bit of... More

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Mercurial_Man
Lincoln
Contributor
13 reviews
3 helpful votes
4 of 5 stars Reviewed 16 February 2012 NEW

This hotel is not impressive but if you want good value for money for a night at Heathrow then this is recommended. There is a McDonalds a short walk away and there is a great pub not too far away which does great meals. The bar has a great view of Terminal 5 departures to see the jets taking off.... More

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A_H411
Bromsgrove, United Kingdom
1 review
2 of 5 stars Reviewed 13 February 2012

So much going for it - very, very easy to get to from M25, cheap compared to local competition, great parking, helpful staff. Entrance lobby really nice but deceptive as rest fo hotel isnt quite up to same standard. Long, long corridors with endless doors like something from a doctor who episode I remember but to be honest, who cares... More

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mike_cashin
Liverpool
Reviewer
5 reviews
1 helpful vote
4 of 5 stars Reviewed 12 February 2012

I've been staying in the Thistle Hotel on business trips, and have found it to be good value for money. The staff are friendly and helpful, and the hotel location is very convenient. The rooms are beginning to show their age, but are clean and the beds are comfortable More

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Thistle UK Group, General Manager at Thistle London Heathrow Hotel, responded to this review
14 February 2012

Dear Guest, Thank you for your feedback. I am pleased to hear that you have enjoyed your stay with us and that our staff were friendly and helpful. We look forward to welcoming you back to the Thistle London Heathrow in the near future, Kind regards Paul Watson General Manager More

ST1951
Dudley, United Kingdom
Contributor
11 reviews
10 helpful votes
3 of 5 stars Reviewed 8 February 2012

I have stayed at the Thistle Heathrow on numerous occasions the night before I fly. Up to now I have no complaints whatsoever about the hotel. The check in process is quite fast and the staff have always been pleasant and helpful. I usually arrive at 7.00pm to 8.00pm and check out early so have not used the dining facilities.... More

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Thistle UK Group, General Manager at Thistle London Heathrow Hotel, responded to this review
14 February 2012

Dear Reviewer, Thank you for taking the time to review the Thistle London Heathrow. As General Manager, I am always pleased to hear that our guests have received a high level of service from the members of our team that they meet. We are making constant improvements throughout the hotel and as a regular guest, I hope that you are... More

tracey167
Birmingham, United Kingdom
1 review
4 of 5 stars Reviewed 8 February 2012

Stayed at the Thistle Heathrow Hotel 26 Jan for one night as had early flight following morning. From the poor reviews on here I was expecting the worse but was pleasantly surprised. Okay yes the hotel is a little dated and tired looking but it was clean and well presented. Check in was superb, very fast and the receptionist was... More

Was this review helpful? Yes
Thistle UK Group, General Manager at Thistle London Heathrow Hotel, responded to this review
14 February 2012

Dear Guest, Thank you for your feedback, we appreciate you taking the time to review Thistle London Heathrow. I am pleased to hear that you had a pleasant experience with us. The hotel is making constant improvements, we look forward to welcoming you back for you experience these changes. Kind regards Paul Watson General Manager More

Adam5_12
Weymouth, United Kingdom
1 review
2 helpful votes
3 of 5 stars Reviewed 6 February 2012
2
people found this review helpful

Stayed over for one night whilst visiting friends in the area on the 4th. The rooms are practical and have most things you would need. Apart from a blanket or over throw for the bed it was -2 and snowing outside and and the a/c heater too noisy to have on and sleep. The duvet is around 7tog not efficient... More

Was this review helpful? Yes
Thistle UK Group, General Manager at Thistle London Heathrow Hotel, responded to this review
14 February 2012

Dear Guest, Thank you for your recent review. I am pleased that you found our staff to be pleasant. We are constantly updating our product and facilities and will be addressing the issues that you have highlighted. We look forward to welcoming you back to experience the changes that you have helped influence. Kind regards Paul Watson General Manager More

planet h
Paris, France
1 review
5 of 5 stars Reviewed 3 February 2012

The hotel is clean and modern. The staff are very nice and were able to change my room from a twin to a double.clean modern rooms ,will come again More

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Thistle UK Group, General Manager at Thistle London Heathrow Hotel, responded to this review
14 February 2012

Dear Reviewer, Thank you for your comments. I am happy to hear that you enjoyed your stay. We look forward to welcoming you back to Thistle London Heathrow. Kind regards Paul Watson General Manager More

StevelCumbriaUK
Cumbria UK
Contributor
16 reviews
9 helpful votes
3 of 5 stars Reviewed 2 February 2012
2
people found this review helpful

I read a lot about this on the internet before booking. I booked 4 nights on the saver rate, I was told to expect the worst by a guy who has worked at Heathrow for years? However the hotel is ok. It's very tired and the rooms are cold with the heating being very noise, so you must turn it... More

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Thistle UK Group, General Manager at Thistle London Heathrow Hotel, responded to this review
14 February 2012

Dear Guest, First of all, thank you for taking the time to leave your feedback. We use these reviews to help us improve our product. I am pleased to hear that you thought our service was good and that the bedroom was comfortable. We look forward to seeing you again for you to experience our improvements throughout the hotel. Kind... More

PKNuts_12
Leeds, United Kingdom
1 review
1 helpful vote
4 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

The hotel is exactly what it says it is, its an airport hotel! Yes, it was a tad noisy when you were outside the building and yes, it was abit cold in our room but when my partner mentioned this to reception, they couldnt do enough to help us. A lovely young man took our bags to our room, this... More

Was this review helpful? Yes
Thistle UK Group, General Manager at Thistle London Heathrow Hotel, responded to this review
14 February 2012

Dear Guest, Thank you for your feedback. As General Manager, I am always happy to read positive reviews about the service that we deliver at Thistle London Heathrow. I am glad that any issues with heating were resolved quickly and we have used your feedback to help improve the standards we deliver in regards to heating in our guest bedrooms.... More

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Thistle London Heathrow Hotel Also Known As

  • Thistle London Heathrow West Drayton
  • Thistle London Heathrow
  • Thistle Heathrow
Address: Bath Road - Longford, West Drayton UB7 0EQ, England

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Thistle London Heathrow Hotel
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